Senior Customer Success Manager, Strategic Account Services-Hardlines

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of Basic qualifications: - Bachelor's degree or equivalent - Experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships - Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent - Experience building and cultivating relationships with internal and external stakeholders - Experience in medium to high complexity data analysis using Excel, requiring the use of pivot tables and/or other data manipulation features and formulas - Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment Preferred: - Professional accounting qualification (e.g. ACA, ACCA, CIMA, CPA, or equivalent), or Master's degree (MBA or related discipline) - Experience in management of large, complex enterprise accounts or equivalent - Experience in e-commerce, retail or advertising, or experience in sales/business development - Experience in strategic marketing management and market analysis and demonstrated ability to build and execute a strategy with clear goals and objectives to align to business and service objectives, and support portfolio objectives - 3+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience - Experience creating processes and improving tools that have measurably improved productivity, quality, or advertiser experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually