Senior Customer Success Manager, Hardlines - Furniture

This role is based out of an approved Amazon Corporate office location in Seattle, WA. Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Basic qualifications: - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Bachelor's degree - 4+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising - Data analysis experience including manipulating large datasets from complex systems and interpreting results - Proficient in Excel and BI tools for use of data manipulation and interpretation - Experience managing relationships with senior stakeholders - Demonstrated ability to deliver independently in environments with some ambiguity - Excellent professional written and verbal communication skills - Experience managing multiple projects, prioritizing, planning, and managing time Preferred: - 5+ years of e-commerce or retail industry experience - Experience rapidly adapting to change and navigating undefined problems - Professional experience in Buying, Planning, or Merchandising - Background in process improvement — optimizing, simplifying, or eliminating inefficient processes - Experience guiding, training and mentoring others - Advanced degree, certifications, or equivalent experience - Experience with project management - Leverage internal AI tooling to drive efficiencies and expedite problem solving Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually