Senior BMS Specialist, Global BMS Technical Services

Global BMS Technical Services (GBTS) is Amazon's centralized Building Management System (BMS) technical support organization. GBTS operates within the Global Energy, Sustainability & Automation (GESA) Basic qualifications: - Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent - Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization. - Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP). - Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders. - Deep understanding of HVAC, lighting, Utilities, field devices, and other building systems, as well as energy management principles. - Demonstrated ability to manage and prioritize initiatives in a dynamic environment. - Strong problem-solving skills with a strategic and innovative mindset. - Organized and self-motivated to take ownership of complex tasks. Preferred: - Experience with Industrial control systems, both hardware and software - Experience working in cross-regional BMS projects with multicultural teams - Proficiency in cloud-based IoT platforms, data analytics, and visualization tools - Certification in relevant programming languages or BMS systems - Certification with Tridium Niagara - Certification with Distech Controls - Strong customer relationship management skills - Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment - Proficiency in additional spoken languages Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.