Senior Building Management System Specialist, Global BMS Technical Services

Global BMS Technical Services (GBTS) is Amazon's centralized Building Management System (BMS) technical support organization. GBTS operates within the Global Energy, Sustainability & Automation (GESA) Basic qualifications: - Speak, write, and read fluently in English - Bachelor's degree in Mechanical Engineering, Electrical/Electronics/Communications Engineering, Computer Science, or related field (or equivalent work experience) - Experience in BMS programming, commissioning & troubleshooting - Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization - Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP) - Deep understanding of HVAC, lighting, utilities, field devices, and other building systems, as well as energy management principles - Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders. - Demonstrated ability to manage and prioritize initiatives in a dynamic environment - Strong problem-solving skills with a strategic and innovative mindset - Organized and self-motivated to take ownership of complex tasks - Provide 24/7 BMS support through flexible shift coverage, ensuring global customers receive timely and reliable assistance Preferred: - Experience working in cross-regional BMS projects with multicultural teams - Proficiency in cloud-based IoT platforms, data analytics, and visualization tools - Certification in relevant programming languages or BMS systems - Certification with Tridium Niagara - Certification with Distech Controls - Strong customer relationship management skills - Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment - Proficiency in additional spoken languages Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.