Selling Partner Support Associate — French & English (Ireland, Remote), SP-Support

SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 7 AM to 10 PM depending on role.WORK LOCATION: This is a virtual home based role. Permanently working from home from any province in Basic qualifications: - Experience in Customer Service - Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement. - Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel. Able to use online communication and collaboration tools with ease Preferred: - Excellent verbal and written communication skills, with the ability to inspire confidence while guiding customers through issue resolution via phone and email - Strong listening skills with a demonstrated ability to show empathy and a genuine willingness to help - Prior contact centre experience - Comfortable working in a fast-paced, high-volume environment with the flexibility to adapt to change effectively - Ability to deliver strong performance in a metric-driven environment with high productivity and quality standards - Maintain a strong customer focus, ensuring every customer feels supported and valued - Foster a positive and cooperative team environment at all times - Ability to multitask across phone, chat, and email channels simultaneously - Clear and professional verbal and written communication skills, with confidence in providing live telephone support in English and other languages defined for the role - Ability to troubleshoot, research, and translate technical or procedural instructions into clear, customer-friendly guidance - Enthusiastic, highly self-motivated, and eager to learn new skills - Strong sense of urgency and adaptability in response to changing business needs - Ability to identify and drive process improvements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.