Quality Specialist -Portuguese

The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational Basic qualifications: - Fluency in Brazilian Portuguese . - Minimum CEFR - B2+ / Bachelors in Language Preferred: - Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc. - · Identify patterns emerging in the audits and contribute to process/program improvements - · Provide timely response to stakeholders on related tasks as per SOP and SLA - · Systematically escalate problems to the relevant owners/ teams according to process - · Maintain records of day to day work by updating trackers or workflow tools - · Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks - · Understand performance metrics for driving business goals - · Work in a collaborative environment and contribute to the growth of the respective team/program - Develop a global perspective and understand the nuances of various geographies that Amazon operates in. - * Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.