Program Specialist, Amazon Customer Service

Amazon's Network Control Center (NCC) owns real-time observability, situational awareness, and coordinated intervention across the network to rapidly detect and eliminate issues before the customer journey Basic qualifications: - Bachelor's degree or equivalent, or experience driving internal cross-team collaboration - Experience with MS Excel, Word, SharePoint & PowerPoint - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Work all days and shifts, including overtime (24 hours a day, 7 days a week operation, including holidays) Preferred: - Experience working with data and leveraging analytics to make decisions - Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership - Experience managing multiple projects, prioritizing, planning, and managing time - Experience in a highly agile environment - Experience writing customer facing content at scale. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.