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Program Specialist, Amazon Customer Service

ADCI HYD 20 SEZ

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3,141 open customer roles across 440 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (58), Hyderabad (35).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

Excel jobs · Observability jobs

ADCI HYD 20 SEZ has 21 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with ADCI HYD 20 SEZ.

Questions you are likely to be asked

  1. Why do you want to join ADCI HYD 20 SEZ?
  2. What is your experience with Excel? Tell me one thing you learned the hard way.
  3. How do you decide which ticket to work on first?
  4. Tell me about feedback from customers that you passed on to the product team.
  5. How do you explain a technical problem to a customer who is not technical?

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Amazon's Network Control Center (NCC) owns real-time observability, situational awareness, and coordinated intervention across the network to rapidly detect and eliminate issues before the customer journey Basic qualifications: - Bachelor's degree or equivalent, or experience driving internal cross-team collaboration - Experience with MS Excel, Word, SharePoint & PowerPoint - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Work all days and shifts, including overtime (24 hours a day, 7 days a week operation, including holidays) Preferred: - Experience working with data and leveraging analytics to make decisions - Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership - Experience managing multiple projects, prioritizing, planning, and managing time - Experience in a highly agile environment - Experience writing customer facing content at scale. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Listed on amazon · posted 2026-07-14. ApplySarthi collects openings and links to application pages; the role is advertised by ADCI HYD 20 SEZ, not by us.