Process Improvement Specialist III, AMXL ACES Customer Experience

The Amazon Extra Large (AMXL) ACES End-to-End Customer Experience (E2E CX) team is seeking an innovative, customer-obsessed, and results-driven individual to develop strategies and drive measurable improvements Basic qualifications: - Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement) - Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field - Experience working in an operations, supply chain, transportation, project management or management consulting role Preferred: - Speak, write, and read fluently in English - Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design - Proficiency in AI usage and development, data and statistical analytics (i.e., Excel, SQL, Python), writing, and presenting to executive level leadership. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Diego - 120,900.00 - 163,200.00 USD annually USA, FL, Ocala - 120,900.00 - 163,200.00 USD annually USA, IL, Huntley - 120,900.00 - 163,200.00 USD annually USA, NC, Pineville - 120,900.00 - 163,200.00 USD annually USA, NJ, Cranbury - 120,900.00 - 163,200.00 USD annually USA, PA, Jessup - 120,900.00 - 163,200.00 USD annually USA, TN, Nashville - 108,800.00 - 146,900.00 USD annually USA, TX, Coppell - 120,900.00 - 163,200.00 USD annually USA, WA, Bellevue - 120,900.00 - 163,200.00 USD annually