Principal, Strategic Executive Internal Communications, Amazon Customer Service

The Amazon Customer Service (CS) Strategic Enablement team is seeking a Principal Communications Business Partner (BP) to provide executive-level strategic internal communications support to drive organizational Basic qualifications: - Bachelor's degree in communications, public relations, or a related field - Experience working with, presenting to and influencing senior executives up to VP level - 5+ years developing and executing communications strategies for VP-level or C-suite executives in large-scale organizations, including change management, organizational transformation, high-stakes messaging, and serving as a trusted advisor. - 10+ years of professional experience in internal, corporate, strategic, or executive communications - Proven ability to write, at an executive level, clear, compelling, strategically nuanced content across multiple formats (executive narratives, organizational announcements, talking points, town halls, change communications, crisis messaging) - Exceptional organizational and project management skills in a matrixed environment, including rigorous workback planning and adapting to executive-level working styles and approval processes Preferred: - Master's degree in Communications, Organizational Development, Business Administration, or related field - Experience working in a global, matrixed technology or retail organization with 10,000+ employees; demonstrated ability to operate effectively in highly ambiguous, fast-paced environments with significant autonomy - Experience developing multi-year communications strategies that drive measurable organizational outcomes (engagement, alignment, retention, culture change) - Experience designing and facilitating executive-level offsites, local site visits, senior executive town halls, or strategic planning sessions for senior leadership teams, including end-to-end content ownership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 150,800.00 - 204,000.00 USD annually