Principal, International CX, Amazon Customer Service

Come build the future of international customer experience with us. Every year, millions of customers across Amazon's global stores — from Dubai to São Paulo, Warsaw to Bangalore — experience moments where Basic qualifications: - Master's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience - Experience understanding product and technical requirements and interfacing with Product/Technology teams - Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency - Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity - Experience working with and influencing senior level stakeholders - Experience in English-language communication skills, both written and verbal - • Experience owning product strategy across complex, multi-market environments - • Strong understanding of international customers, businesses, and cultures across multiple geographies Preferred: - Experience owning technology products - • Prior experience based in or covering MENA, LATAM, EU, or South Asia markets - • Proficiency in Arabic, Spanish, French, or other non-English languages is a plus Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.