PM II, Labor and Scheduling, Worldwide Grocery Stores (WWGS), Operations Business Support

As a Program Manager II on the OE team, you will own programs end-to-end—from identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional Basic qualifications: - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Bachelor's degree, Operations Management, or related field - 5+ years of experience in retail operations, UKG Pro, program management, or a related discipline with demonstrated business results - Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions - Proven track record of managing cross-functional projects from initiation through delivery - Ability to operate independently and deliver results in ambiguous, fast-paced environments - Strong written and verbal communication skills with the ability to present to senior leadership Preferred: - Whole Foods Market operations experience strongly preferred - Advanced UKG Pro scheduling expertise, including hands-on experience configuring and optimizing labor schedules, working with auto-generation/schedule-writing workflows, and troubleshooting scheduling issues at the store level - Experience implementing AI tools, automation solutions, or machine learning applications in a retail or operations context - Experience influencing senior stakeholders across multiple organizations without direct authority - Team development and mentoring experience, with a passion for building organizational capability - Track record of creating scalable operational capabilities that outlast individual contributors Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Irvine - 74,200.00 - 129,800.00 USD annually USA, CA, Pasadena - 74,200.00 - 129,800.00 USD annually USA, CO, Denver - 74,200.00 - 129,800.00 USD annually USA, FL, FORT LAUDERDALE - 74,200.00 - 129,800.00 USD annually USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually USA, NJ, JERSEY CITY - 81,600.00 - 142,800.00 USD annually USA, TX, Austin - 74,200.00 - 129,800.00 USD annually USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually