Mgr, Quality/Training Strategy, GO-AI Operations Integration

The Manager, Quality & Training Strategy owns how GO-AI defines, measures, and improves the quality of annotations delivered to Amazon Robotics and Worldwide Operations science teams. You will own the Basic qualifications: - 5+ years of team management experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements - Experience implementing repeatable processes and driving automation or standardization - Experience managing, analyzing and communicating results to senior leadership - Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems - Experience managing programs across multiple geographies and cultures Preferred: - Experience in AI/ML operations, data annotation, or ML data quality. - Lean Six Sigma Black Belt or equivalent process improvement certification - Experience designing measurement or audit frameworks at scale - Experience applying GenAI or LLM-based tools to improve operational metrics - Experience operating as an independent quality assurance function alongside an operations organization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.