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Live Ops Support Engineer, Prime Video Experience Technology

Amazon

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This role on the market

1,500 open experience roles across 289 companies are on ApplySarthi right now, most of them in Bengaluru (88), Hyderabad (29), Chennai (27).

What experience roles keep asking for: Stakeholder management (15%), Product management (14%) — counted across their open postings here.

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Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for experience roles keep coming back to Stakeholder management, Product management. Practise those questions before you sit with Amazon.

Questions you are likely to be asked

  1. Why do you want to join Amazon?
  2. What is your experience with AWS? Tell me one thing you learned the hard way.
  3. Tell me about an angry customer you handled. What did you say?
  4. How do you handle a problem you do not know the answer to?
  5. How do you decide which ticket to work on first?

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Practise the Live Ops Support Engineer, Prime Video Experience Technology at Amazon interview free →

Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in Basic qualifications: - 2+ years of technical support experience - Experience troubleshooting and debugging technical systems - Experience communicating technical details verbally and in writing - Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities - Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting - Exposure to AI-powered tools for diagnostics, triage, or operational support - Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence Preferred: - Knowledge of networking protocols such as HTTP, DNS and TCP/IP - Knowledge of AWS or cloud technologies - Understanding of video encoding and transcoding technologies - Knowledge in software development or scripting in modern programming languages Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Listed on amazon · posted 2026-10-19. ApplySarthi collects openings and links to application pages; the role is advertised by Amazon, not by us.