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Lead Support Engineer, Amazon LEO Enterprise Customer Support

Amazon

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This role on the market

3,139 open customer roles across 396 companies are on ApplySarthi right now, most of them in Bengaluru (59), Delhi NCR (58), Hyderabad (35).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

Support Engineer jobs in India · Remote Support Engineer jobs · AWS jobs · Ansible jobs · Python jobs · REST APIs jobs

Amazon has 14,204 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Amazon.

Questions you are likely to be asked

  1. Why do you want to join Amazon?
  2. What is your experience with AWS? Tell me one thing you learned the hard way.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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Amazon LEO is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved Basic qualifications: - 3+ years of systems administrator, engineering or technical IT/cloud operations support role experience - SDWAN/SDN proficiency with hands-on experience in design, deployment, and operations (Cisco Viptela, VMware VeloCloud, or Versa Networks) - Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect - Experience with SDN controllers, orchestration, overlay/underlay architectures, and application-aware routing - Strong background in NOC operations with experience in emergency response and on-call support scenarios - 8+ years of extensive experience in ISP/Service Provider network architecture and operations with large-scale networks Preferred: - Python programming skills for network automation with experience in JSON/YAML, REST APIs, and automation frameworks (Ansible, Terraform) - AWS networking expertise including VPC, Direct Connect, Transit Gateway, and hybrid cloud/on-premises integration Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Listed on amazon · posted 2026-08-19. ApplySarthi collects openings and links to application pages; the role is advertised by Amazon, not by us.