IT Support Manager I, Ops Tech Solutions (OTS) World Wide Grocery Store Service Desk

We are seeking an experienced IT Support Manager to lead weekend and evening Service Desk operations (Thursday through Mon) supporting the Whole Foods Market business. This role is critical to ensuring Basic qualifications: - Experience leading technology teams as an information technology operations manager - Bachelor's degree or equivalent, or 4+ years of professional or military experience - Experience working with operations and business teams to communicate problem impacts and understand business requirements Preferred: - The ideal candidate has hands-on service desk experience and a clear understanding of incident management, team coordination, and customer service fundamentals, with a readiness to grow into a leadership role supporting operations. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TX, AUSTIN - 72,900.00 - 127,600.00 USD annually