IT Support Engineer I, IT Services

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity Basic qualifications: - High school or equivalent diploma Preferred: - Experience in networking - Excellent customer facing skills - 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux - 2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP - 2+ years of experience troubleshooting in a multi-user high availability environment - 2+ years of experience with PC repair, troubleshooting, deployment and liquidation - Occasional travel required based on needs of the business - Bachelor’s degree in Computer Science or IT related field - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in Active Directory and Windows Server backup solutions - Experience with audiovisual, video conferencing or event support - Ability to write simple scripts in an administrative language - Strong analytical skills with demonstrated problem solving abilities - Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.