Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire Basic qualifications: - Speak, write, and read fluently in Spanish - Experience in technical support - Bachelor's degree in computer science or equivalent, or experience in technical support - 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications Preferred: - Industry specific accredited certification(s) such as the AWS Associate level certifications - Knowledge of ITIL/Lean Processes - Ability to work in ambiguous environments - Demonstrated critical thinking and logical problem solving skills - Experience driving collaborative projects from conception to delivery - Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies - Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.