Bi-Lingual Support Engineering Operations Manager , LEO Enterprise Customer Support

Amazon LEO is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to Basic qualifications: - Experience managing IT environments on behalf of customers - Experience in managing IT environments on behalf of customers - Professional fluency in English and at least one of the following: French, German, or Spanish - Experience with operational metrics (SLA adherence, CSAT, MTTR) to drive support team performance Preferred: - Bachelor's degree in Engineering, Computer Science, or a related technical field - Experience driving projects to improve operations and support-related processes - Experience handling large enterprise technical customer escalations Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.