Base Building Maintenance (BBM) Escalation Specialist , Amazon Maintenance Operation Center (AMOC)

The Escalation Specialist is responsible for first-line monitoring and response within Amazon Maintenance Operations Centre (AMOC). This role directly monitors alarm systems, dispatches local vendors, Basic qualifications: - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Experience in operations and on-call support for data center facilities, mission critical plants, or production facilities, or experience with automatic contact routing, VoIP and any contact center case management tools - Experience using strong customer service, communication, and interpersonal skills - Experience operating in a 24/7 production environment Preferred: - Experience in more than one major programming language (C++, Java, or related) and at least one scripting language (Perl, Python, or equivalent) - Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint) - Experience with a Computerized Maintenance Management System (CMMS) - Experience in contracts management - Experience in facilities management, or experience in electrical or mechanical engineering Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.