AHS Compliance Specialist - English & Swedish, Account Health Support

The Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We provide dedicated support to Sellers on the Amazon platform, predicting Basic qualifications: - Experience in developing SOP to build mechanism for complicated working process - Speak, write, and read fluently in English and Swedish (B2 or above) - Bachelor's degree in any discipline - Clear and concise written and verbal communication skills in English - Experience using computer-based tools and systems to process or track work Preferred: - Experience working in a contact center environment - Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you. - Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels. - Excellent listening skills; able to demonstrate empathy and willingness to help. - Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively. - Ability to work against and deliver performance in metric driven environment with high productivity and quality standards. - Maintain a strong customer focus, ensuring the customer feels supported and valued. - Foster a positive and cooperative team environment at all times. - Multitasking: ability to handle phone, chats and email contacts in tandem with each other. - Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role. - Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand. - Enthusiastic, highly self-motivated and willingness to learn new skills. - Demonstrate strong sense of urgency and adaptability in response to changing business needs. - Demonstrate the ability to identify and drive process improvements. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.