Warehouse Logistics Support Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Position Summary As the Warehouse Logistics Support Specialist, you will be the onsite McKesson representative supporting a key retail pharmacy. You will serve as the primary point of contact for out-of-state retail logistics operations, ensuring timely and accurate courier services for pharmacy deliveries. You will help keep time-sensitive pharmacy packages moving accurately and efficiently while building trusted relationships, resolving delivery issues, and communicating clearly with customer contacts and courier partners. This is a highly visible, customer-facing position for someone who is dependable, flexible, proactive, and comfortable working independently. Up to 80% of the role involves physical warehouse work and the remaining portion will be administrative: researching, tracking, reporting, and customer communication. If you enjoy hands-on warehouse work and take pride in delivering an excellent customer experience, this role offers the opportunity to do both! What You Will Do Hands-On Warehouse and Shipping Operations Sort packages, build shipping boxes, pack and palletize shipments, and prepare packages for daily FedEx pickup. Load, move, and stage packages safely and accurately within the warehouse shipping area. Audit packages before courier handoff to confirm accuracy and help reduce delivery errors and re-shipments. Monitor shipping supplies, identify shortages, and coordinate replenishment to support uninterrupted daily operations. Support production, mail, and other warehouse work areas when operational coverage is needed. Follow established safety practices, standard operating procedures (SOPs), customer requirements, and company policies. Customer Service and Issue Resolution Serve as the primary onsite McKesson contact for the customer and represent the company with professionalism, urgency, and a service-first mindset. Respond to customer and store questions regarding shipment status, delivery concerns, and logistics needs. Research tracking information and resolve late, missing, damaged, or discrepant package issues. Communicate service risks, shipping concerns, and operational updates promptly to customer contacts, courier partners, account managers, and McKesson leadership. Build productive working relationships with customer teams and courier partners while adapting to changing priorities and service needs. Courier Coordination, Reporting, and Continuous Improvement Monitor and coordinate courier performance across FedEx, UPS, USPS, and other applicable delivery partners. Track pickups and deliveries and escalate missed pickups, delays, or recurring service issues. Complete required invoicing, service-level agreement (SLA), on-time delivery, and exception reports accurately and on schedule. Use Microsoft Excel and carrier websites or shipping applications to download reports, research shipments, and document findings. Assist with investigations of lost or missing packages and coordinate return-to-sender packaging supplies. Recommend practical updates to SOPs and courier methods of procedure (MOPs) to improve accuracy, efficiency, and customer service. What Will Help You Succeed Customer-first mindset: You communicate professionally, listen carefully, and follow through on commitments. Hands-on work ethic: You are willing and able to spend most of the day sorting, packing, building boxes, palletizing, standing, walking, bending, and lifting. Ownership and reliability: You are comfortable serving as the onsite McKesson representative and working independently with remote leadership and peer support. Adaptability: You remain positive and responsive when priorities, shipment volumes, or customer needs change. Problem solving: You can investigate an issue, determine an appropriate course of action, and communicate the resolution clearly. Attention to detail: You understand that package accuracy, documentation, and timely escalation are essential in pharmacy logistics. Minimum Requirements Typically requires 3+ years of customer-facing experience, with demonstrated experience communicating directly with customers and resolving service or delivery issues. Ability and willingness to perform physical warehouse duties for approximately 80% of the workday. Ability to lift and move packages weighing up to 50 pounds and to regularly stand, walk, bend, reach, pack, and palletize. Basic computer proficiency, including the ability to use Microsoft Office applications, carrier websites, email, and web-based shipping or tracking systems. Ability to work the required onsite schedule, including Saturdays. Preferred Qualifications Experience working with or for FedEx, or another shipping or courier provider. Warehouse, distribution, fulfillment, package handling, pharmacy logistics, or retail operations experience. Experience using Microsoft Excel for tracking, reporting, or basic data review. Experience with GlobalShip or a comparable shipping management application. Experience monitoring service-level agreements, delivery performance, or shipment exceptions. Experience improving work instructions, SOPs, or shipping processes. Work Environment and Physical Requirements 100% onsite at the customer location; this role is not remote or hybrid. Work is performed primarily in a warehouse and production environment, with some time in an office area. Regular walking and standing, with frequent bending, reaching, packing, box building, palletizing, and lifting up to 50 pounds. Must be able to safely perform essential warehouse and shipping responsibilities with or without reasonable accommodation. Schedule and Compensation Required schedule: Monday through Thursday, 9:00 a.m. to 5:30 p.m., and Saturday, 7:00 a.m. to 3:30 p.m. Regular days off are Friday and Sunday. The expected compensation for this role is $24.00 per hour. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $19.19 - $31.98 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!