Technology Polaris Admin - Specialist

Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Specialist Job Description & Summary The Opportunity Join our Acceleration Center Buenos Aires and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day. The US PwC Ethics & Compliance team is seeking a full-time Polaris Admin Specialist to support the Polaris Back-Office Platform behind My Compliance Dashboard (MCD). You will help create and maintain platform events, administer back-office workflows, support critical compliance processes, execute user acceptance testing, and turn operational data into clear insights and action. This role is designed for someone who enjoys understanding how systems and processes work, investigating inconsistencies, solving practical problems, and improving the way work gets done. You will collaborate with compliance stakeholders and team members while building technical capability across data analysis, reporting, automation, testing, and process improvement. Responsibilities Administering platforms: Creating, updating, validating, and maintaining questions, confirmations, events, content, and related workflows in the Polaris Back-Office Platform and MCD based on approved requirements and stakeholder feedback. Supporting compliance processes: Supporting recurring and evolving compliance activities, including Annual Compliance Confirmation, Engagement Independence Confirmations, Personal Independence activities, PCAOB attestations, Core Compliance requirements, credential monitoring, and the transition of the Mandatory Assurance Curriculum to MCD management. Executing user acceptance testing: Executing UAT for new and enhanced Polaris 2.0 functionality; documenting test scenarios and results, identifying and clearly describing issues, validating outcomes, and coordinating follow-up through resolution. Analyzing and reconciling data: Analyzing and reconciling information across L&D reports, MCD data, and other relevant sources; investigating discrepancies, identifying patterns or root causes, and supporting timely corrective action. Producing reports and visualizations: Producing accurate, data-driven reports and visualizations using Excel and Power BI to support operational monitoring, business analysis, and stakeholder reporting. Managing incidents and requests: Processing incidents and requests according to established procedures, including categorization, assignment, prioritization, resolution, escalation, and clear documentation of actions and outcomes. Driving automation and process improvement: Identifying manual or repetitive activities that may benefit from simplification or automation; supporting practical improvements using Microsoft 365, Power Automate, Alteryx, AI-enabled tools, or other approved technologies. Maintaining documentation and controls: Maintaining comprehensive, current, and usable process documentation; performing quality checks and supporting consistent execution of key controls. Collaborating with stakeholders: Translating business requirements into clear operational steps, communicating technical or data-related findings in an accessible way, and working collaboratively with cross-functional stakeholders. Understanding the importance of responsible Information Management, including Information Security and Data Protection Ensuring correct Information Security Management practices What You Must Have At least a High School Diploma or the equivalent degree At least 1 years of experience Oral and written proficiency in English required What Sets You Apart Demonstrating proficiency in Microsoft Office, with strong working knowledge of Excel (including lookup and logical functions, PivotTables, and basic data cleaning, or a willingness to develop these skills). Applying an analytical mindset and demonstrating comfort working with data, systems, and logical processes. Maintaining strong attention to detail and a disciplined approach to accuracy and quality. Communicating clearly through written, verbal, and interpersonal interactions. Organizing work effectively, managing multiple priorities, documenting progress, and escalating issues appropriately. Demonstrating curiosity, self-direction, and a willingness to learn new tools, technologies, and business processes. Working effectively in ambiguous situations and collaborating with team members and stakeholders. Leveraging data to identify trends, inconsistencies, and opportunities for improvement. Utilizing Power BI to build simple reports, dashboards, and visualizations. Supporting automation and process improvement initiatives using tools such as Power Automate, Microsoft 365, and AI-enabled technologies. Applying testing and quality assurance practices, including validating outcomes and documenting issues. Following incident and request management procedures while documenting actions and outcomes accurately. Approaching problems logically and curiously by asking questions, exploring root causes, and suggesting practical solutions. Learning new systems quickly and applying concepts within business and compliance environments. Developing technical skills in data analysis, reporting, automation, and platform administration. All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital status; or any other status protected by law. PwC is proud to be an inclusive organization and an equal opportunity employer. Travel Requirements Not Specified Job Posting End Date