Systems Operations Analyst

Responsible for Daily Technical Operations including Application Management and Support for all Nasdaq provided services. This includes 24/7 Technical Operations and Application Support, managing Incidents for both internal and external customers, installing application updates and maintaining operational documentation and procedures. Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be built, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unoutstandingerspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more efficiently and optimally by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week). You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we build. In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more. What You Will Do This position will support and maintain Nasdaq’s Tempo Timesheets application deployed on the Nasdaq Global Jira. Tempo Timesheets is a plug-in to Jira. The Tempo user base is Marketplace Technology and Market Services, part of the Nasdaq Financial Technology division . Current number of users are around 1400 across 20+ countries. You will work closely with the Jira Admin and the Tempo users as well as with the key stakeholder groups – Business Control, Resource and Project Managers. The applicant should have previous experience supporting tools with a broad user base and have a curiosity about systems and IT. Provide end user support Maintain master data Add Resources Build Teams Add/Update/Close Projects Add Subtasks in Projects Drive application improvements/automation Run month end reporting for Business Control Collaborate with Jira Admin Run regression testing in connection to Jira upgrades Connect with/advise key stakeholders on improvements Maintain user and system documentation What We Expect Degree in Accounting/Finance or IT is preferred Business analysis experience implementing and/or supporting time tracking tools or alike Fluent in English. Possess excellent verbal and written communication skills Must be very service minded Enjoys working with users to tackle issues and work through business/system problems Strong organizational skills and attention to detail Ability to build relationships within the organization Positive attitude Team player Does It Sound Like You? Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified! Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.