Strategic Solution Engineer (Retail/CPG/Life Sciences))

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Strategic Solution Engineer（Strategic SE）は、エンタープライズ領域（特にB2Cリテール・消費財・ライフサイエンス等のインダストリー）における最重要・大規模顧客および高難度な商談に対し、戦略的なソリューション・アーキテクチャの立案と技術提案を担うエキスパート職です。個別の製品導入にとどまらず、プロダクト横断の視点からSalesforceの全製品群（Agentforce, Data 36O、Data Foundations、 Marketing Cloud、Commerce Cloud、Industry Cloud、Tableau、Slack等）およびパートナーエコシステムを統合し、お客様の経営課題解決や事業変革Visionを現実的かつ高度なアーキテクチャとして実現します。 個別の案件進行を担うアカウント担当ソリューションエンジニア（Account SE）と連携し、より広範なIT環境や長期的な技術視点からアーキテクチャ構想を支える専門スペシャリストとして活動します。製品の枠組みにとらわれない統合的な製品カバー力（All Products）を発揮します。 顧客の信頼を獲得しビジネスを推進してきた経験をベースに、個別の提案活動を超えて業界全体のテクノロジー構想、パートナー協業、チームへの技術ナレッジ共有、経営層（CxOレベル）とのExecutive Alignmentへと活躍の場を広げることができるポジションです。 What You'll Actually Be Doing 最重点アカウントへの深い参画と中長期IT戦略の推進 中長期アカウント戦略の立案: 営業チームやアカウント担当SEと密に連携し、お客様の2〜3年先を見据えたIT変革ロードマップおよびアカウントプランを共同で策定・推進します。 経営層・ITリーダーとの関係構築: お客様のCIO、CTO、IT部門責任者等のキーマンと対話し、定期的なディスカッションや戦略レビューを通じて中長期的な信頼関係を築きます。 大型・複雑案件のソリューション牽引: 非常に高度な技術要件やシステム構成が求められる提案において、アーキテクチャ全体の設計やコンセプトの可視化をリードし、提案活動を成功に導きます。 インダストリー強化 & パートナー・エコシステム連携 業界トレンドに沿ったアーキテクチャ構想: インダストリー専門アドバイザーと協業し、最新の業界動向と技術プラットフォーム（自律型AI AgentforceやData Cloud等）を組み合わせた最適なソリューションモデルを策定します。 既存システム環境との統合設計: お客様が保有するマルチDWHや基幹系システムとSalesforceプラットフォームのデータ連携・システム統合アーキテクチャを設計・最適化します。 アライアンス・パートナー協業の推進: エコシステムパートナー（データ連携、DevOps、AppExchange等）との共同ソリューション設計や市場展開を推進します。 外部カンファレンス・イベントでの発信: 大型ITイベントやエグゼクティブ向けセッションでの登壇・事例紹介を通じて、最先端の技術価値を広く発信します。 組織への貢献・ナレッジシェア & チーム育成サポート ソリューションアセットの共有: 高難度案件で確立したアーキテクチャパターンや提案フレームワークを標準化し、ソリューションエンジニアリング組織全体へ展開します。 メンバーへのメンタリング・協業: 案件を通じたOJTやナレッジの相互共有を行い、チーム全体の技術力や提案クオリティ向上に貢献します。 You're Our Person If... エンタープライズIT領域（CRM, AI, データ統合基盤, クラウドアーキテクチャ等）におけるソリューション設計および技術提案経験（10年以上推奨） CIO/CTO/IT部長など、経営層・IT役員レベルに対するプレゼンテーションおよび合意形成（Executive Alignment）の実績 複雑なビジネス課題を捉え、中長期の技術構想やシステムアーキテクチャへ落とし込む論理的思考力 営業、ソリューションエンジニア、専門アドバイザー、パートナー企業など、多様なステークホルダーと円滑に協業するコミュニケーション・オーケストレーション能力 最先端技術（AI, データ基盤等）への高い好奇心と自発的な学習・検証意欲 流暢レベルの日本語能力 コンピュータサイエンス、ソフトウェアエンジニアリング、MIS（経営情報システム）の学士号（B.S.）、またはそれと同等の実務経験 Even Better If... リテール（百貨店/スーパー/コンビニ/アパレル/専門店/飲食）、消費財、ライフサイエンス等の業界知識および提案・導入経験 Salesforceプラットフォーム（Sales/Service/Marketing/Commerce Cloud, Data Cloud, Agentforce, Tableau, Slack）に関する知識または設計・構築実績 基幹系システム（ERP, CRM, 統合DWH, API基盤等）とのシステム連携・エンタープライズ統合アーキテクチャの設計経験 社内メンバーへの指導・育成（メンタリング・OJT）や組織的なナレッジ共有への貢献実績 ビジネスレベルの英語力（グローバルチームとの連携、海外最新情報の収集など） 当ポジションの魅力・キャリアパス 日本を代表する大手企業の変革に寄与: 個別システムの導入にとどまらず、業界をリードするエンタープライズ企業の経営層とともに未来のIT姿を描く、社会的インパクトの大きい役割です。 最先端テクノロジー（AI×Data）の実践: 自律型AI（Agentforce）や次世代データプラットフォーム（Data Cloud）をはじめ、時代を先駆けるテクノロジーを駆使した高度なソリューション設計に挑戦できます。 ソリューションエンジニアとしての専門性とキャリアの拡大: 高度なアーキテクチャ設計力、Executive交渉力、広域なソリューション展開力を磨き、ソリューションエンジニアとして市場価値の高いキャリアを形成できます。 The Experience The Strategic Solution Engineer (Strategic SE) is an expert who designs strategic solution architectures and leads technical proposals for the most important, large-scale enterprise customers and the most complex deals, especially in industries such as B2C retail, consumer goods, and life sciences. Going beyond individual product implementations, you will take a cross-product view and integrate Salesforce's full product portfolio (Agentforce, Data 36O, Data Foundations, Marketing Cloud, Commerce Cloud, Industry Cloud, Tableau, Slack, etc.) and the partner ecosystem, turning customers' management challenges and business transformation Vision into realistic, advanced architectures. You will work alongside Account Solution Engineers (Account SEs), who drive individual deals, as a specialist who supports architectural vision from a broader IT landscape and long-term technology perspective. You will bring integrated coverage across all products (All Products), not limited to any single product framework. Building on your experience earning customer trust and driving business, you can expand your impact beyond individual proposals to industry-wide technology vision, partner collaboration, sharing technical knowledge with the team, and Executive Alignment with C-level leaders (CxO). What You'll Actually Be Doing Deep engagement with top-priority accounts and driving mid- to long-term IT strategy Mid- to long-term account strategy: Work closely with the sales team and Account SEs to jointly develop and drive an IT transformation roadmap and account plan looking 2–3 years ahead. Relationships with executives and IT leaders: Engage key stakeholders such as customer CIOs, CTOs, and heads of IT, building long-term trust through regular discussions and strategic reviews. Leading solutions for large, complex deals: Lead the overall architecture design and concept visualization for proposals requiring highly advanced technical requirements and system configurations, guiding them to success. Industry enhancement and partner ecosystem collaboration Architecture vision aligned with industry trends: Work with industry advisors to define optimal solution models that combine the latest industry trends with technology platforms (such as autonomous AI Agentforce and Data Cloud). Integration design with existing systems: Design and optimize data integration and system integration architectures between customers' multiple data warehouses and core systems and the Salesforce platform. Alliance and partner collaboration: Drive joint solution design and go-to-market with ecosystem partners (data integration, DevOps, AppExchange, etc.). Sharing at external conferences and events: Communicate cutting-edge technology value broadly through speaking and case presentations at major IT events and executive sessions. Organizational contribution, knowledge sharing, and team development Sharing solution assets: Standardize architecture patterns and proposal frameworks established on complex deals and roll them out across the Solution Engineering organization. Mentoring and collaboration: Provide on-the-job training through deals and share knowledge with team members, helping raise the team's technical skills and proposal quality. You're Our Person If... Experience in solution design and technical proposals in enterprise IT (CRM, AI, data integration platforms, cloud architecture, etc.) (10+ years recommended) Track record of presenting to and building consensus with executive and IT leadership such as CIOs, CTOs, and IT department heads (Executive Alignment) Logical thinking to grasp complex business challenges and translate them into mid- to long-term technology vision and system architecture Communication and orchestration skills to collaborate smoothly with diverse stakeholders such as sales, solution engineers, specialist advisors, and partner companies Strong curiosity about cutting-edge technology (AI, data platforms, etc.) and a self-driven motivation to learn and test Fluent-Level Japanese Bachelor's degree (B.S.) in Computer Science, Software Engineering, or MIS (Management Information Systems), or equivalent practical experience Even Better If... Industry knowledge and proposal/implementation experience in retail (department stores, supermarkets, convenience stores, apparel, specialty stores, food service), consumer goods, life sciences, etc. Knowledge of, or design and build experience with, Salesforce platforms (Sales/Service/Marketing/Commerce Cloud, Data Cloud, Agentforce, Tableau, Slack) Experience designing system integration and enterprise integration architectures with core systems (ERP, CRM, integrated DWH, API platforms, etc.) Track record of coaching and developing internal members (mentoring, OJT) and contributing to organizational knowledge sharing Business-level English (collaborating with global teams, gathering the latest overseas information, etc.) Why This Role is Exciting / Career Path Contribute to the transformation of leading Japanese enterprises: Beyond implementing individual systems, this is a high-impact role where you envision the future of IT together with executives of industry-leading enterprises. Put cutting-edge technology (AI × Data) into practice: Take on advanced solution design using leading technologies such as autonomous AI (Agentforce) and the next-generation data platform (Data Cloud). Grow your expertise and career as a Solution Engineer: Hone advanced architecture design, Executive negotiation, and broad solution deployment skills to build a high-value career as a Solution Engineer. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.