Staff Tech, Product & Technical Support

Role : Staff Tech, Product & Technical Support Location : Bangalore Position : FullTime About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About the role: The Remote Commissioning Engineer will be responsible for remote commissioning, validation, integration, and troubleshooting of Building Management Systems (BMS) and HVAC control systems. The role requires deep technical understanding of Niagara Framework, control logic, field devices, and building equipment, with the ability to diagnose system-level issues and optimize performance remotely Key Technical Responsibilities : Perform remote commissioning of BMS and HVAC control systems using Niagara N4, NexRev, and Novar platforms. Validate controller configurations, control logic, point databases, graphics, alarms, schedules, and trends. Commission and verify field devices such as sensors, actuators, VFDs, dampers, valves, meters, and controllers. Monitor and analyze live system data, alarms, trends, and logs to identify functional and performance issues. Troubleshoot control logic, network communication, and application-level issues across BMS subsystems. Diagnose integration issues across BACnet, Modbus, LON, and IP-based protocols. Provide technical support through calls, emails, and remote sessions for live customer issues. Support testing of HVAC systems including AHU, RTU, Heat Pump, VAV and lighting systems. Coordinate remotely with site teams, commissioning agents, and internal engineering teams. Prepare detailed commissioning reports, as-built documentation, and technical advisory notes. Track commissioning issues, punch points, and action items to closure using project trackers. Provide post-commissioning support and assist during system handover and stabilization phases. Support critical commissioning and troubleshooting activities outside normal business hours when required. Minimum Requirements: Strong hands-on knowledge of Niagara Framework (N4) including station setup, backups, restores, and upgrades. In-depth understanding of BMS architecture, controllers, and supervisory systems. Strong expertise in HVAC control sequences and building equipment operation. Ability to troubleshoot application, controller, and network-level issues. Knowledge of electrical and mechanical fundamentals related to HVAC and building automation. Experience in BMS integrations and third-party device communication. Ability to interpret control drawings, wiring diagrams, and functional descriptions. Strong verbal and written communication skills for technical discussions with Technicians and stakeholders. Benefits We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. Make yourself a priority with flexible schedules, parental leave Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice