Staff Professional, Sales Operation

About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Your Team, Your Impact Group Description As a Staff Professional, Sales Operation supporting regional customers, you will be a key driver of customer satisfaction and a direct contributor to the company’s revenue goals. You will own the end-to-end Quote-to-Cash (QTC) order management process, from quotation and order booking through shipment, billing, and after-sales RMA support. You will also manage accounts, align forecasts, and ensure every transaction complies with trade regulations, internal controls, and audit requirements. What You Can Expect Own order management across the full QTC lifecycle, ensuring accuracy, timeliness, and compliance at every stage. Serve as the primary point of contact for assigned new and existing regional customers, accounts, or product lines. Respond promptly and professionally to customer inquiries, partnering with regional sales, business units, demand and supply planning, and other stakeholders to resolve issues quickly. Handle customer returns (RMA) in line with company policies and guidelines, ensuring timely resolution. Conduct regular reviews with customers on forecast versus bookings, billings, and backlog, and work with business units and operations teams to align supply, drive forecast accuracy, and ensure on-time delivery. Manage 3PL hub operations, including forecast analysis, replenishment planning, consumption projections, and inventory optimization, ensuring aged materials are consumed within contractual terms. Support new business strategies and operational plans, such as coordinating sample shipments to meet customer qualifications and pilot-run timelines. What We're Looking For This role suits someone who is analytical, detail-oriented, and proactive, who enjoys partnering with sales, supply planning, and business teams to solve problems and improve how the organization serves its customers. Bachelor’s degree in any discipline, or equivalent qualification. 2-3 years of experience in order management or sales operations. Fresh graduates with relevant internship experience are also welcome. Strong proficiency in SQL, Microsoft Excel, Python, and Power Query. Experience with ERP or order management systems (e.g., SAP, Oracle) would be advantage. Ability to leverage AI and data-driven tools to improve processes and efficiency. Strong analytical, problem-solving, and negotiation skills, with the ability to assess the impact of decisions before executing them. Excellent written and verbal communication skills, with confidence engaging customers and cross-functional stakeholders. High adaptability and the ability to thrive in a fast-paced, changing environment. 
This role is eligible to participate in Marvell's bonus and equity plans, including a new hire equity grant and annual equity refreshers, ensuring you are rewarded for your contributions and remain invested in the company's long-term success.
 Additional Compensation and Benefit Elements With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. We’re dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Interview Integrity To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews. These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process. This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment. #LI-ST1