Sr. Facility Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. ey Responsibilities Multi-City Facilities Operations Management Lead and oversee facilities management operations across multiple sites within the assigned cluster. Ensure consistent delivery of hard services, soft services, and workplace experience standards across all locations. Drive operational excellence through standardization, process compliance, and continuous improvement initiatives. Conduct regular site reviews and operational audits to ensure service quality and compliance. KPI & Performance Management Monitor and review operational KPIs and SLAs across all sites. Analyze performance metrics, identify operational gaps, and implement corrective actions. Prepare and present operational dashboards, monthly reviews, and management reports. Drive service delivery improvements through data-driven decision-making. Budget & Financial Management Manage cluster-level operational budgets and ensure financial targets are achieved. Monitor expenses, optimize operational costs, and improve cost efficiencies. Review billing, invoicing, forecasting, and financial reporting activities. Support annual budgeting and financial planning processes. Vendor Management Manage vendor performance across engineering, soft services, security, landscaping, pest control, and specialized services. Ensure vendors comply with contractual obligations, SLAs, safety standards, and statutory requirements. Conduct periodic vendor performance reviews and support contract renewals and negotiations. Drive service quality improvements through effective vendor governance. Client Relationship Management Serve as the primary point of contact for key client stakeholders across the cluster. Build and maintain strong client relationships through proactive engagement and service responsiveness. Conduct regular governance meetings, business reviews, and escalation management discussions. Ensure high levels of client satisfaction and support account growth opportunities. Team Leadership & People Management Lead and mentor site managers and operational teams across the cluster. Ensure proper staffing, training, succession planning, and performance management. Foster a culture of accountability, collaboration, and customer service excellence. Compliance & Risk Management Ensure compliance with statutory regulations, safety requirements, and organizational policies. Drive EHS initiatives and risk mitigation programs across all managed sites. Support audits, inspections, and incident management processes. Qualifications Bachelor’s Degree in Engineering, Facilities Management, Business Administration, or related discipline. Certifications in Facilities Management or Project Management are preferred. Experience 12–18 years of experience in facilities management or property operations. Proven experience managing multi-site and multi-city operations. Strong exposure to corporate real estate, commercial facilities, industrial, or mixed-use portfolios. Experience in client-facing leadership roles preferred. Technical & Functional Skills Strong understanding of integrated facilities management operations. Expertise in KPI management, operational reporting, and governance reviews. Financial acumen with experience in budgeting and cost management. Vendor management and contract administration experience. Strong operational planning and problem-solving capabilities. Behavioral Competencies Strong leadership and stakeholder management skills. Excellent communication and presentation abilities. Strategic thinking with operational execution focus. Ability to manage multiple priorities across geographically dispersed teams. Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48 Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. 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