Specialist - Client Managed Services - Business Services

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Business Services with focus on Calypso, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Business Services, you would provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets. With this position we offer : Join the Support organization, has been providing Cloud clients with secure and reliable services around Calypso solution. Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application. Our clients and team are based around the globe and demand for Cloud Managed Services is growing fast. Your Roles & Responsibilities include : As a Specialist - Client Managed Services - Business Services , your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai, you will also work closely with Nasdaq teams in other countries. Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc. Investigate operational issues reported by Client’s users. Suggest how to resolve an issue and how to prevent its reoccurrence. Provide advice relating to Client implementation of Calypso. Following approval, make changes to functional configuration of the system. Check the execution (success, failures) of scheduled tasks. Supervise the exceptions related to real-time interfaces. Analyse & identify the root cause of failures/exceptions and detail the possible solutions. Proactively look for ways to improve customers usage of the application. In case of software defect, build helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed. Prioritise for the deployment of a hotfix into a test environment. Perform pre-validation testing of hotfixes or config changes in Client’s test environment. We expect you to have: (Minimum Qualifications) At least 7 years' experience in the capital markets sector (Business Analyst, Operations). Must have excellent verbal and written communication skills in English. Should have the knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle. P&L reporting, including attribution and key concepts. Understanding of Risk, Pricing, analytics Front and Back-office reporting. Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data. Master’s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T. It would be great if you (Preferred Qualifications) : CFA, IMC or CISI qualified or other post graduate finance qualification. Calypso knowledge would be a strong advantage (you will receive. Calypso training and will be expected to pass your Calypso certification) Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp. Proficiency using Bloomberg Terminal. Market data sources (e.g. Bloomberg SAPI, Data License). Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft. Knowledge of regulations impacting investment banks and asset managers. Advanced Excel skills. Does it sound like you? As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks. Come as you are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law. Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion. To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq. Come as You Are Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.