Software Engineering Manager - HIH - Evernorth

INTRODUCTION TO EVERNORTH: Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India. About Evernorth Health Services: Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence. About Cigna: The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group. Role Title - Software Engineering Manager Position Overview We are seeking a Software Engineering Manager to lead engineering delivery for a mission-critical Contact Center technology platform , with a primary focus on platform engineering (ReactJS + Java/Spring Boot + microservices) and equal depth in AI/GenAI engineering (Python + LLMs) . The platform is built with ReactJS (UI) and Java/Spring Boot (backend) and supports a highly integrated enterprise ecosystem. Alongside platform modernization and production stability, this role will design and deliver GenAI capabilities such as agent assist, summarization, knowledge retrieval, and workflow automation using LLMs, RAG, and agentic orchestration frameworks . This role includes people leadership for a small team while remaining hands-on in architecture, code quality, and production issue resolution. Responsibilities Platform Engineering Lead design and delivery of enterprise-grade UI and backend services using ReactJS and Java/Spring Boot .Drive microservices architecture , API design, and integration patterns across a complex enterprise ecosystem.Own end-to-end delivery across SDLC: requirements, design, development, testing, deployment, and production support .Establish and enforce engineering best practices for code quality, automated testing, CI/CD, and DevOps .Optimize system performance for high-volume, real-time, latency-sensitive workflows . GenAI / AI Engineering Design and build LLM-powered applications using Python for enterprise use cases (e.g., agent assist, summarization, knowledge retrieval, workflow automation).Implement RAG solutions (embeddings + retrieval + vector search) tuned for relevance, latency, and reliability.Build agentic workflows and tool-using patterns using frameworks such as LangChain / LangGraph (or equivalent orchestration approaches).Define and drive AI quality practices including evaluation, monitoring signals, accuracy tuning, and continuous improvement loops .Support LLM stack upgrades and AI platform evolution aligned to roadmap and operational requirements.Integrate GenAI services into platform workflows via well-designed APIs , service interfaces, and security/compliance-aligned patterns. Production Reliability & Operational Excellence Own production stability for both platform and AI components; lead incident triage, root cause analysis, and preventative fixes .Drive observability improvements across systems: monitoring, logging, alerting , and reliability metrics for critical workflows.Ensure operational readiness for releases, peak events, and production rollouts. People Leadership Manage, mentor, and develop engineers through coaching, feedback, and technical guidance.Build a culture of ownership, accountability, and engineering excellence .Support hiring and onboarding for blended platform + GenAI talent. Qualifications Education: · Any bachelor’s degree Experience: 11 - 13+ years of software engineering experience with 2-4+ years in a technical lead or engineering manager role. Proven experience delivering large-scale distributed systems and owning production outcomes. Strong experience working in Agile/Scrum delivery models. Required Technical Skills — Platform Strong experience with: Java, Spring Boot , REST APIs, microservices ReactJS (or modern UI frameworks) and UI integration patterns Working knowledge of: Cloud (AWS/ Azure ) and OpenShift/Kubernetes CI/CD and DevOps practicesPerformance tuning and operational readiness for enterprise systems Required Technical Skills — GenAI Strong hands-on experience with: Python for production services LLMs , prompt engineering, embeddings, and retrieval patterns RAG architectures and vector database concepts Agentic orchestration (LangChain/LangGraph or equivalent) Experience operationalizing AI systems with focus on: Reliability, monitoring, evaluation, and continuous improvement Leadership & Collaboration Strong stakeholder management and communication skills; ability to translate requirements into technical execution.Comfortable providing hands-on technical leadership during design reviews and production scenarios. Preferred Qualifications Experience in Healthcare or Pharmacy Benefit Management (PBM) domain Experience with Contact Center platforms, agent workflows, or CRM-integrated systems.Experience delivering AI-powered enterprise features (agent assist, summarization, knowledge systems, workflow automation).Certifications in Cloud, Kubernetes, or Agile are a plus. Work Hours: · 11 .30AM IST to 8.30PM IST Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.