Shipping and Logistics Team Lead

About Carrier Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. Responsibilities Monitor, assist, and improve all aspects of Safety, Quality, Productivity, Delivery, and Cost within the Shipping, Receiving, and Warehousing environment. This position is responsible for achieving all department expectations and performance metrics. The person in this position will: Ensure safe material-handling and warehouse operations, including forklift use, dock work, and storage practices. Eliminate, prevent, and countermeasure inventory discrepancies, shipping errors, packaging issues, and receiving variances. Meet and exceed daily shipping throughput, receiving processing, order picking, staging, and loading productivity goals. Identify and implement improvements to reduce freight, labor, handling, and storage costs. Contribute to all departmental KPIs such as: o On-time shipment o Dock-to-stock cycle time o Picking/packing accuracy o Inventory accuracy o Carrier performance metrics TEAM LEAD DUTIES Maintain excellent attendance and punctuality to model expectations for the logistics team. Motivate and engage team members using positive reinforcement and clear direction. Communicate urgency around carrier cut-off times, customer delivery expectations, inbound material priorities, and warehouse flow. Maintain comprehensive knowledge of all shipping, receiving, warehouse management system (WMS) workflows, inventory control tasks, and material flow operations. Provide immediate operational support when staffing gaps occur. Coordinate daily assignments for material handlers, forklift operators, and shipping/receiving clerks. Lead weekly stand‑up meetings to review performance metrics and continuous improvement opportunities. EFFECTIVE COMMUNICATIONS The Team Lead will: Communicate shift-to-shift on inventory issues, workload levels, equipment status, staffing needs, and safety concerns. Troubleshoot and resolve operational challenges, including carrier delays, damaged freight, inbound discrepancies, and WMS scanning errors. Ensure accuracy in all packing, labeling, pallet documentation, and shipping paperwork. Promote continuous improvement tools to reduce waste and increase workflow efficiency. Provide new employee orientation and cross-training to ensure a flexible, multi-skilled workforce. Ensure all logistics equipment—forklifts, pallet jacks, scanners—are in safe operating condition. Continuously seek out opportunities to improve material flow, reduce bottlenecks, and eliminate non-value-added activities. Required Qualifications High School Diploma or GED 1+ years of warehouse or logistics experience, including hands-on operation of a Warehouse Management System (WMS) and barcode/scanning equipment in a shipping, receiving, or distribution environment. 1+ years of leadership experience, including supervising/coordinating warehouse personnel and facilitating team activities or group meetings. Ability and willingness to work overtime hours, including evening or weekend shifts, as required by operational needs. Preferred Qualifications Work history demonstrating teamwork, versatility, and adaptability Proven problem-solving abilities Ability to work independently and with others Strong decision-making and leadership capabilities Proficient in Microsoft Office (Word, Excel) Excellent written and verbal communication skills Understanding of freight handling, LTL/parcel shipments, dock operations, and carrier scheduling Forklift, Mi-jack, or powered industrial truck experience (certification preferred) Background in lean logistics, 5S, or continuous improvement methods Experience coordinating warehouse staff or leading a logistics team Benefits Employees are eligible for benefits, including: Health Care benefits: Medical, Dental, Vision; wellness incentives Retirement benefits Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation Disability: Short-term and long-term disability Life Insurance and Accidental Death and Dismemberment Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account Tuition Assistance To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. Pay Range The hourly rate for this position is between $24.00 - $48.00 per hour. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 11/2/2026 Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice