Service Manager - BESS

Location: Lilydale, Victoria, Australia Job ID: R0142918 Date Posted: 2026-09-14 Company Name: HITACHI ENERGY AUSTRALIA PTY LTD Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: As the Services Manager for Power Conversion Systems / Battery Energy Storage Systems (BESS). You will be responsible for delivering services across the PCS portfolio with a specific focus on the legacy installed base and the Waratah and Ulinda projects. The primary responsibility will be the execution of Service Contracts in the installed base of Hitachi Battery Energy Storage business. How you'll make an impact Lead and manage BESS service teams, allocating resources, driving performance, and ensuring successful project and service delivery. Execute SLAs and unplanned service activities while managing scope, schedule, quality, costs, risks, and resources. Monitor project financial performance, including invoicing, budgets, expenses, cash flow, and profitability. Act as the primary customer contact, managing stakeholder relationships, escalations, and customer satisfaction. Promote and enforce a strong safety culture, ensuring compliance with HSE requirements, safe work practices, and risk controls. Collaborate with Quality and Engineering teams to resolve field issues, conduct root cause analysis, and implement corrective actions. Prepare and maintain project and service documentation, including scope of work, schedules, quality, and EHS records. Coordinate with Supply Chain to procure services and materials, evaluate supplier proposals, and support negotiations and claims management. Provide leadership, knowledge sharing, and continuous improvement by enhancing processes, tools, standards, and team capabilities across the organization. Your Background Degree qualifications in Engineering (Electrical / Controls), or equivalent or Diploma in Electrical Engineering or Control Systems engineering. High level of technical aptitude in power systems, power generation, electrical engineering. Atleast 5 years’ Experience in site execution and delivery of large power system-based services including power automation, generation or control, Battery Energy Storage or Inverter based technology services. Exposure to heavy engineering segments, Mining, oil and gas or heavy industry. Advanced computer skills including engineering software applications. Excellent written and verbal communication skills, and high attention to detail. Proactive and highly organized including timeliness and ability to meet deadlines and changing priorities. Ability to work autonomously and as part of a team. Highly flexible and demonstrable problem-solving skills. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.