Senior Specialist, Product Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Management Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Data Management Platforms team is seeking a Manager, Product Management to manage day-to-day delivery of data compliance onboarding for Mastercard product and vendor teams. Reporting to the Director, Product Management - Data Compliance Onboarding, this role guides requests from intake and scope assessment through catalog alignment, integration readiness, exception coordination, testing, implementation handoff, status visibility, and operational follow-through. The Manager will combine product management, privacy and compliance knowledge, technical fluency, data analysis, and process improvement to make onboarding consistent, measurable, and customer-focused. The role partners across Product, Technology, Data Privacy, Legal, BizOps, Operations, Security, regional teams, and platform product owners to resolve onboarding needs, manage risk and dependencies, improve platform and operating processes, and communicate clear status and outcomes. Role In this Manager, Product Management role, you will: • Manage daily intake and onboarding work for data compliance platforms, assessing scope and readiness, routing requests, maintaining status, and ensuring timely handoffs and follow-through. • Serve as a product-facing point of contact for platforms such as My Data and CTVS, explaining requirements, catalog prerequisites, integration pathways, dependencies, and stakeholder responsibilities. • Coordinate technical readiness with product owners and Technology and Operations teams, including integration design, testing, deployment sequencing, and issue resolution. • Manage the exception lifecycle by confirming the appropriate path, collecting documentation, coordinating Privacy and Legal approvals, recording decisions, and tracking expiry, reassessment, and follow-up. • Monitor onboarding and operational queues, backlog, overdue items, SLA exposure, and integration health; coordinate workarounds and escalate risks, blockers, and time-sensitive issues. • Translate onboarding, customer, and operational pain points into requirements, backlog items, defects, platform enhancements, and monitoring or alerting needs. • Apply transparent assessment and prioritization criteria using privacy risk, product lifecycle, geography, readiness, and catalog attributes. • Improve workflows, templates, notifications, recordkeeping, and handoffs, using automation or low-code tools where appropriate to reduce manual effort and increase visibility. • Create and maintain procedures, onboarding materials, training, stakeholder guidance, and communications. All About You The ideal candidate for this position should: • Bring significant experience in product management, platform enablement, technical program management, compliance operations, or a related discipline within a complex organization. • Understand data privacy, data-rights requests, personal-data obligations, exception governance, regulatory SLAs, and adjacent compliance and risk-management concepts. • Demonstrate experience managing cross-functional delivery from discovery and assessment through testing, launch, and operationalization. • Be comfortable partnering with technical teams and working with concepts such as APIs, file-based and event-driven integrations, the SDLC, testing, production support, logs, and monitoring. • Have experience translating ambiguous customer, compliance, and operational needs into clear scope, requirements, decisions, owners, and next steps. • Use data and strong reporting skills to reconcile information, define measures, identify root causes, develop recommendations, and communicate trade-offs. • Demonstrate success designing standardized, repeatable, and auditable processes and improving workflows through automation or low-code tools. • Communicate complex product, technical, privacy, and operational issues clearly through procedures, presentations, training, stakeholder updates, and senior-leader reporting. • Show strong ownership, sound judgment, organization, and the ability to manage competing priorities, escalations, dependencies, and enterprise change. • Build trust with internal customers and external partners, guide work through subject-matter expertise, and influence effectively across global teams without direct authority. • Bring a customer-focused mindset and create transparent mechanisms for intake, prioritization, status, decisions, and feedback. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach; and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.