Senior Specialist, Product Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Management Senior Specialist, Loyalty Program Management Join a Leader in Loyalty and Customer Engagement Mastercard Loyalty Solutions is a leading provider of loyalty, rewards, and card-linked offers programs across the Asia Pacific region. Headquartered in Sydney, we partner with some of the region's most recognised financial institutions and brands to deliver innovative, data-driven customer engagement solutions. We're seeking a Senior Specialist, Loyalty Program Management to support one of Australia's premier banking loyalty programs. This is an exciting opportunity to work at the intersection of loyalty, payments, data, and customer engagement, helping shape and deliver a best-in-market personalised card-linked offers proposition that reaches millions of consumers. If you enjoy building strong client relationships, driving operational excellence, and collaborating across diverse teams to deliver meaningful customer outcomes, we'd love to hear from you. ________________________________________ What You'll Do As part of a dedicated client-facing team, you will play a critical role in managing and evolving a strategic loyalty program for a leading Australian bank. Key responsibilities include: • Acting as a trusted partner to key customer stakeholders, building strong and productive relationships that support long-term program success. • Managing day-to-day program operations while ensuring program performance, milestones, risks, and opportunities are clearly communicated to both clients and internal stakeholders. • Supporting the delivery of loyalty program outcomes across product, operational, and offer content initiatives. • Working closely with product, technology, operations, analytics, and commercial teams to deliver exceptional client outcomes. • Identifying opportunities to enhance customer success through Mastercard's broader suite of services and capabilities. • Collaborating with Products & Platforms teams to help design, optimise, and evolve program features and customer experiences. • Capturing customer insights, market trends, and emerging opportunities to continuously improve program performance and value. • Partnering with Finance to support regular program invoicing and commercial operations. • Contributing to the ongoing growth and innovation of one of Australia's leading loyalty and rewards programs. ________________________________________ What Makes You a Great Fit We're looking for a proactive and customer-focused professional who thrives in a collaborative, dynamic environment. You'll bring: • Proven experience in client relationship management, account management, program management, or customer success roles. • A strong track record of delivering positive customer outcomes and managing complex stakeholder relationships. • Excellent organisational skills with a keen eye for detail and a focus on execution and delivery. • An understanding of the Australian loyalty and offers ecosystem, ideally within financial services, retail, payments, or customer engagement. • A commercial mindset with the ability to identify opportunities, solve problems, and drive continuous improvement. • Strong communication and stakeholder management skills, with confidence engaging across all levels of an organisation. • The ability to manage multiple priorities while maintaining a high standard of quality and responsiveness. • Strong proficiency in Microsoft Office applications and an appreciation of data structures, analytics, and technology-enabled solutions. ________________________________________ Why Join Mastercard Loyalty Solutions? • Work with one of Australia's most prestigious banking loyalty programs. • Be part of a market-leading loyalty and offers business serving top-tier clients globally. • Collaborate with talented colleagues across product, technology, analytics, operations, and commercial teams. • Influence the future of personalised customer engagement and loyalty experiences. • Join a supportive and high-performing team that values innovation, collaboration, and customer success. • Gain exposure to leading-edge loyalty, payments, and data-driven marketing solutions. Make an impact at scale while helping shape the future of customer loyalty. Apply today and be part of a team that's redefining how customers engage with the brands they love. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.