Senior Sales Operations Analyst - Compensation

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The VS&A North America Sales Operations team serves as the strategic engine and operational backbone for our sales organization. We focus on removing friction across the sales lifecycle, ensuring data integrity, building actionable analytical insights, and aligning sales compensation with executive performance objectives to support "Solving for safer" across all our markets. Job Description The Senior Sales Operations Analyst - Compensation plays a pivotal role in driving the operational execution and integrity of our global sales incentive programs. In this role, you will collaborate with the Global Sales Compensation team to help ensure field sales personnel are paid accurately and on time, maintain data integrity across systems, manage territory alignment and hierarchy changes, administer SPIFFs, and resolve commission inquiries with transparency and professionalism. The ideal candidate possesses deep analytical rigor, expertise in automated Sales Performance Management (SPM) platforms, and strong communication skills to translate complex compensation logic into clear insights for sales leadership and field representatives. At Motorola Solutions, work in a people-first culture, innovate what's next, and pursue your passion and potential while enabling safer communities, safer schools, and safer businesses. Candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply. Key Responsibilities Data Integrity & System Reconciliation Audit transaction data, POS feeds, order crediting rules, and CRM records daily to identify missing revenue, uncredited orders, or system logic errors before credit finalization Conduct periodic data reconciliation between CRM (Salesforce), ERP (SAP/NetSuite), and SPM systems (Oracle OIC / Callidus) to maintain a single source of truth for revenue attainment Manage monthly and quarterly commission disputes, manual adjustments, postal code validation mapping, pencil credits, and quarterly true-up reconciliations to help ensure 100% attainment accuracy and strict adherence to payroll deadlines Compensation Plan Modeling & Territory Alignment Lead financial modeling for quota setting, quota allocation, baseline targets, and proration for new hires or mid-year territory reorganizations Oversee end-to-end sales credit assignments, territory mappings (zip codes, named accounts, verticals), and user roles within SPM and CRM platforms Collaborate with HR, Sales Ops, and Compensation teams to ensure new hire onboarding and role changes are seamlessly mapped to correct compensation plan templates Field Stakeholder Support & Analytics Optimization Act as the primary point of contact for sales reps and leadership, investigating complex commission disputes, performing root-cause analyses, and providing clear, data-backed explanations Design, model, track, and audit Short-Term Incentive Fund (SPIFF) campaigns, managing payout schedules and executive reporting on campaign ROI Identify operational bottlenecks in the compensation lifecycle, document SOPs, build Tableau/Excel dashboards, and leverage generative AI tools to automate repetitive workflows Job Requirements Technical Expertise Sales Performance Management (SPM) administration experience with enterprise SPM software (e.g., Oracle Incentive Compensation / OIC, CallidusCloud, Xactly, Varicent, or Anaplan) Salesforce (SFDC) proficiency, including reporting, custom objects, and data structures Data Analytics & BI Tools expertise using advanced Excel/Google Sheets (XLOOKUP, INDEX/MATCH, nested conditionals) and building dashboards in Tableau or PowerBI AI & Automation proficiency leveraging generative AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini) to accelerate data analysis, write complex formulas or SQL queries, and automate administrative tasks SQL & Database Auditing experience writing SQL queries for dataset validation and managing confidential metrics under tight deadlines Professional Experience Financial Modeling experience leading quota allocation, target setting, SPIFF design, and compensation plan mechanics within an enterprise environment Stakeholder Support & Conflict Resolution experience handling field commission inquiries with composure, diplomacy, and data-backed explanations Process Optimization track record of identifying operational bottlenecks, writing detailed SOPs, and implementing automated workflows across CRM and ERP systems Preferred Qualifications Experience with ERP systems such as SAP or NetSuite Advanced proficiency in writing complex SQL queries for multi-system data reconciliation Target Base Salary Range: $90,000 - $100,000 Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-LD Basic Requirements Bachelor's degree with 5+ years of experience in Sales Compensation administration, Sales Operations, or financial analytics Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.