Senior Manager, Security Operations

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing... We are seeking a highly analytical and proactive Senior Manager to join our team in Cyber Security. In this role, you will be responsible for investigating complex operational, security, and fraud threats across our wireline and wireless accounts and systems. You will manage multiple critical work streams, perform root cause analyses, and serve as a security liaison to our Executive Relations Teams. If you thrive in a fast-paced environment where you are constantly learning, adapting to evolving threat landscapes, and translating complex findings into actionable security solutions, this role is for you. This position will require some scheduled and unscheduled after hours, weekend, and holiday coverage. Key Responsibilities include: Deep-Dive Investigation & Root Cause Analysis: Investigate complex operational anomalies, fraud patterns, and security threats across wireline and wireless systems. Identify root causes and recommend strategies to improve program security and security across the business. Account Support & Communication: Partner closely with the Executive Relations Team to provide security support for sensitive account requests and manage urgent, high-visibility escalations. Provide oversight of account lock removal and account protections including SIM lock and port freeze. Data & Pattern Analysis: Review daily security events to identify suspicious internal or external threat actor behavior. Analyze large sets of operational and sensitive data to spot trends, establish baselines, and detect subtle outliers or emerging threats. Project & Work Stream Management: Simultaneously manage multiple complex projects and investigative work streams, ensuring timely deliverables and operational compliance. Cross-Functional Collaboration: Build strong collaborative relationships across internal business units, technical partners, and cross-functional operational teams within Cyber Security, Corporate Security, Ethics and Investigations and other parts of the business. Process & System Adaptation: Continually adapt to rapid changes in systems, operational processes, data structures, and the broader threat landscape including identifying ways to implement AI into our daily operations. This position can be located in other valid Verizon locations. What we’re looking for... You’ll need to have: Bachelor’s degree or four or more years of work experience. Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training. Solid understanding of wireless and wireline systems, operational workflows, and account security. Proven experience in fraud investigations, security, risk management, or threat operations. Demonstrated ability to analyze data, recognize patterns, and isolate system outliers. Even better if you have one or more of the following: Communication & Executive Presence: Exceptional written and verbal communication skills, with proven experience writing formal executive summaries under tight deadlines. Project Management & Relationship Building: Strong ability to lead cross-functional initiatives, manage competing priorities, and build trust across diverse teams. Technical & Querying Skills: Hands-on experience writing and executing SQL queries in production environments. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies. Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $98,500.00 - $188,000.00.