Senior Manager - Reporting CoE

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job description Title Operations Lead/ Senior Manager General Ledger (Band M1) Business unit Financial Operations Reporting to General Ledger Key stakeholders R2R, GL, and Balance Sheet Reconciliation COE leads, Controllership, Market Finance, I/Co Team colleagues, Tax Direct reports Nil Context & Purpose: JLL Business Services (JBS) operates in a matrixed global environment supporting multiple clusters across AMER, APAC & EMEA regions. Employees are expected to combine operational excellence during close cycles with strong analytical capabilities, stakeholder partnership, process governance, automation adoption and continuous improvement. The organization values ownership, transparency, collaboration, controllership mindset, problem solving and leadership at all levels. Duties and Responsibilities: The M1 Team Manager is accountable for the performance, capability and control of an R2R team and the service it delivers to regional controllers and business units. The role owns service delivery, KPIs and governance for the close and reconciliation processes in scope, and leads productivity, automation and transformation initiatives. M1s build the talent pipeline through hiring, coaching and succession, and partner with senior finance leadership and controllership teams to protect close quality and deliver business value. Success is measured by team-level close timeliness and quality, control and audit outcomes, productivity gains, stakeholder confidence and the strength and engagement of the team. What the job involves: • Manages team performance and operational delivery across the close cycle. • Owns service delivery, KPIs and governance, including SLAs, controls and audit readiness. • Leads transformation and productivity initiatives, including automation and standardisation. • Builds the talent pipeline and team capability through hiring, coaching and succession planning. • Partners with senior finance leadership and controllership teams. Detailed job responsibilities are mentioned in below table: Key Responsibilities: Area Responsibilities at this level Month-End Close (MEC) Owns team close delivery against the calendar and SLAs; allocates workload and resolves capacity constraints; runs close governance (daily stand-ups, issue logs, escalation); leads post-close reviews; drives close-day reduction in partnership with controllers. Journal Entry Management Ensures journal policy, approval thresholds and quality standards are applied; reviews journal quality metrics and manual journal risk; approves high-value or sensitive entries as per the delegation matrix; sponsors journal automation. Balance Sheet Reconciliations Owns reconciliation completion, certification and quality for the team; oversees risk-based coverage and review tiers; reports reconciliation health to controllers and leadership; ensures Account Reconciliation Cloud Services (ARCS) is used effectively. Open Item Management Sets aging targets and governance for open items; reviews aging and root-cause reports; escalates systemic issues to process owners and senior leadership; sponsors programmes to eliminate recurring items. Financial Reporting Ensures timely, accurate and policy-compliant reporting deliverables; reviews key reporting packs and signoffs; ensures reporting accuracy metrics are met; aligns reporting calendars with controllership and group reporting. Variance Analysis Sets expectations for analysis quality and depth; reviews key variance commentary; challenges root causes; ensures insight reaches controllers in time for decisions. Governance & Controls Accountable for the team's control environment: operation and evidence of key controls, SOX or equivalent compliance, segregation of duties, policy adherence and risk management; owns remediation plans and reports control status to leadership. Audit Support Accountable for audit readiness and response for the team's processes; engages with internal and external audit leadership; ensures timely remediation of findings and prevents repeat issues. Stakeholder Management Builds trusted partnerships with controllers, regional finance leaders and GBS leadership; owns service reviews, SLAs and customer satisfaction; negotiates scope, priorities and capacity; handles senior escalations. Continuous Improvement Sets the team's improvement agenda and targets; sponsors Lean or Six Sigma projects; drives standardisation across regions; tracks and reports productivity and quality benefits. Digital & Automation Adoption Owns the automation roadmap for the team in line with the R2R digital strategy; sponsors RPA, Account Reconciliation Cloud Services (ARCS), ERP workflow and Power BI initiatives; ensures adoption and benefit realisation; champions data-driven management. Required Technical Skills: Skill Expected capability General Accounting Strong understanding of the accounting cycle sufficient to review, challenge and guide the team's work and to resolve complex technical matters with SMEs. IFRS / US GAAP Working knowledge of the standards relevant to the team's scope; ensures policy is applied consistently and escalates technical positions appropriately. MEC Management Designs and governs the end-to-end close operating model for the team; optimises the calendar and capacity; manages risk across entities and regions. Balance Sheet Reconciliations Defines and oversees the reconciliation governance model; interprets completion and aging dashboards and acts on them. Financial Reporting Understands management, statutory and group reporting requirements and calendars; ensures quality and timeliness of deliverables. Variance Analysis Sets analysis standards and reviews key outputs; uses variance insights to guide controllers and prioritise improvement. Journal Review Defines journal review standards and monitors journal quality and risk indicators; sponsors preventive controls. Internal Controls Strong understanding of control frameworks (SOX or equivalent), risk assessment, testing and remediation; owns the team's control posture. Account Reconciliation Cloud Services (ARCS) Understands the full Account Reconciliation Cloud Services (ARCS) capability and roadmap; sponsors configuration and adoption; uses dashboards to manage the team. SAP / Oracle / ERP Systems Understands ERP structure and its impact on processes and controls; partners with IT and finance systems to prioritise fixes and enhancements. Excel (Advanced) Proficient in using models and analysis to manage capacity, productivity and KPIs; reviews others' work. Power BI Uses dashboards to manage performance and risk; defines requirements for team and service KPIs and works with analysts or BI teams to deliver them. Data Analytics Applies data and analytics to capacity planning, performance management and root-cause identification; fosters a data-driven culture. Behavioural Competency: Competency Observable expectation Analytical Thinking Interprets operational and financial data to identify risk, performance gaps and improvement opportunities. Problem Solving Resolves systemic, cross-team and cross-regional issues; designs durable solutions and prevents recurrence. Business Acumen Understands the commercial and regulatory context of the regions served; aligns team priorities to business and controllership needs. Customer Orientation Designs service around customer outcomes; measures satisfaction and closes the loop on feedback. Accountability Fully accountable for team results, controls and conduct; takes ownership of failures and shares credit for successes. Decision Making Makes timely, balanced decisions on people, risk, priorities and investment; communicates the rationale. Continuous Improvement Mindset Sets high standards; builds a culture of challenge, simplification and automation Communication Skills: Competency Observable expectation Executive communication Delivers concise, decision-ready updates to senior finance leadership and controllership; frames risk, impact and recommendation. Presentation skills Presents performance reviews, business cases and strategy updates confidently to senior and regional audiences. Storytelling with financial data Builds a compelling narrative from KPIs, trends and financial insight that drives decisions and investment. Ability to challenge constructively Challenges senior stakeholders, policy exceptions and unrealistic demands with evidence and respect; holds the line on control. Global stakeholder engagement Builds credibility and trust across SEA, ANZ, WA, MENA and other regions; manages cultural and time-zone complexity; leads virtual and multi-site teams. Leadership Competencies: Competency Observable expectation Influencing Skills Influences senior finance leaders and controllers; secures resources, alignment and sponsorship for team priorities. Ownership Mindset Takes full ownership of service delivery, controls and team outcomes; creates a culture of transparency and ownership. Coaching Ability Coaches P3s and P2s through regular feedback and development conversations; builds coaching capability in leads. Stakeholder Management Manages senior stakeholders and governance forums; resolves conflicts and aligns expectations across regions. Cross-functional Collaboration Aligns R2R with AP, AR, Treasury, Tax, FP&A, IT and transformation teams on end-to-end process outcomes. Change Leadership Leads the team through transformation and automation; builds the case, manages resistance and sustains adoption. Talent Development Builds the talent pipeline: hiring, onboarding, performance management, succession planning, career pathing and engagement. Strategic Thinking Translates R2R and GBS strategy into the team's roadmap; anticipates risks and opportunities; makes the case for investment. To apply you need: Item Requirement Education Bachelor’s degree in accounting or finance; master’s degree or MBA is an advantage. Certifications CA, CPA, ACCA or CMA strongly preferred; Lean Six Sigma Black Belt, PMP or equivalent change or project qualification is an advantage. Years of experience 12–15 years of accounting experience, including at least 4 years in R2R or financial controllership and at least 2 years leading or supervising teams or workstreams in a shared services environment. Systems exposure Strong working knowledge of SAP or Oracle, Account Reconciliation Cloud Services (ARCS), Excel and Power BI; experience sponsoring automation or transformation initiatives. Process exposure Has managed performance, hiring, development and engagement for a team; has led governance forums and stakeholder service reviews. Location: On-site –Hyderabad, TS Scheduled Weekly Hours: 40 Job Tags: JBS If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.