SEA Cluster Property Management Lead

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. SEA Cluster Property Management Lead Location: Singapore (SEA cluster remit; travel as required) Reports to: SEA Cluster Lead (SEA) Role purpose The SEA Cluster Property Management Lead provides cluster-wide leadership for property management service delivery across South East Asia (SEA) in support of the client’s account. The role sets and governs property operations standards, ensures consistent service performance across countries/sites, and serves as the primary point of coordination for building/landlord engagement, operational risk and controls, lifecycle planning inputs, vendor oversight, and incident management coordination. The role drives execution discipline through structured governance and a robust management process for Risks, Issues, Actions, and Dependencies (RAID) to ensure transparent prioritization, timely escalation, and reliable delivery outcomes across the cluster. Key responsibilities 1) Cluster property operations governance and operating cadence · Establish and run the cluster property operations governance cadence (e.g., weekly operations huddles, monthly performance reviews, quarterly planning), ensuring agenda discipline, decision capture, action closure, and documented outcomes. · Define and maintain cluster-wide property management standards (SOPs, playbooks, checklists) for consistency across sites, including service routines, escalation paths, and coverage models. · Own the cluster-level view of operational readiness, service stability, and emerging risks; provide recommendations to the SEA Cluster Lead on priorities and resource deployment. 2) Service performance management, reporting, and continuous improvement · Drive consistent KPI/SLA measurement, variance analysis, and performance remediation across SEA in partnership with site/country leads and functional towers. · Produce leadership-ready reporting (packs, dashboards, narratives) that clearly distinguishes facts (performance/results), analysis (drivers/root causes), and recommendations (actions/decisions required). · Lead continuous improvement initiatives to reduce repeat incidents, improve vendor performance, streamline processes, and enhance client and occupant experience while maintaining control discipline. 3) RAID management (Risks, Issues, Actions, and Dependencies) and delivery assurance · Implement a structured Risks, Issues, Actions, and Dependencies (RAID) process across the cluster, including: o Clear definitions and entry criteria for risks vs. issues. o Ownership assignment, due dates, dependency mapping, and escalation thresholds. o Weekly review and ageing management, with documented decisions and action closure. o Trend analysis to identify systemic drivers and recurring failure modes. · Maintain a single, current RAID log for the cluster and ensure alignment across countries/sites to prevent duplication, missed handoffs, or unmanaged dependencies. 4) Landlord/building management engagement and external stakeholder management · Serve as the cluster escalation point for landlord/building management matters, including access, base building works, building operational disruptions, landlord deliverables, and lease-related operational obligations (as applicable to scope). · Establish consistent engagement routines and performance expectations with building management teams across key sites, including escalation protocols for service failures or safety/compliance concerns. · Coordinate cluster-level strategies for base building interface risks (e.g., M&E reliability, planned shutdowns, permit constraints), ensuring appropriate stakeholder alignment and contingency planning. 5) Site standards, audits, and compliance/control discipline · Define and govern site-level property standards and assurance routines, including operational checks, safety walkthroughs, documentation completeness, and evidence requirements. · Partner with account controls/risk stakeholders to ensure compliance with client requirements and internal JLL controls, including audit readiness and timely remediation of findings. · Ensure consistent implementation of incident reporting, corrective/preventive actions, and control confirmations across SEA, with clear documentation and traceability. 6) Lifecycle planning, asset strategy inputs, and capex/opex coordination · Provide cluster-wide property management inputs into lifecycle planning, preventive maintenance strategy, asset condition insights, and prioritisation of remedial works, coordinating with engineering and project stakeholders as required. · Coordinate capex/opex planning inputs at cluster level (within scope), including consolidation of site needs, validation of assumptions, and alignment to business priorities and risk reduction. · Support the SEA Cluster Lead in preparing investment rationales where applicable, ensuring benefits and risk mitigation are clearly articulated and measurable. 7) Vendor and service partner oversight · Govern vendor performance across the cluster (within property management scope), including service reviews, corrective action plans, and escalation management for recurring underperformance. · Ensure vendor deliverables align to standards, safety requirements, and client expectations; drive improvements in quality, responsiveness, and documentation. · Support procurement and contract governance inputs as required (e.g., scope clarity, performance measures, and mobilisation plans), partnering with commercial owners as appropriate. 8) Incident management coordination and operational resilience · Coordinate cluster-level incident management for property operations events (e.g., base building disruptions, access issues, safety events), ensuring clear roles, communications, and timely closure of corrective actions. · Ensure post-incident reviews are executed with documented learnings and sustained corrective/preventive actions, tracked through the Risks, Issues, Actions, and Dependencies (RAID) process. · Drive resilience planning and readiness activities where applicable (e.g., planned shutdown coordination, critical dates, high-risk event readiness), ensuring alignment across sites. 9) Deputy coverage and leadership-by-influence · Act as deputy to the SEA Cluster Lead for property management workstreams and selected cross-cluster initiatives as delegated. · Represent the SEA Cluster Lead in relevant internal and external forums when requested, ensuring decisions are captured and translated into executable actions. · Build a high-trust working network across site teams and functional towers to drive consistent outcomes without formal direct-line authority. Success measures (first 90–180 days) · A stable, repeatable cluster governance rhythm is in place, with documented decisions, clear accountability, and improved action closure rates. · Cluster-wide standards for property management operations are established, adopted, and evidenced through audit/assurance routines. · A single, trusted Risks, Issues, Actions, and Dependencies (RAID) process is operational across SEA, reducing surprises and improving escalation timeliness. · Service performance reporting is consistent and decision-useful, with measurable reductions in recurring issues and improved stakeholder confidence. · Landlord/building management engagement is more structured, with improved responsiveness and clearer escalation outcomes on key sites. · Lifecycle, capex/opex, and remediation inputs are better prioritised and aligned to risk reduction and service stability. Required qualifications & experience (P3+) · Demonstrated leadership experience in Property Management / Facilities / Workplace operations across a multi-site or regional scope. · Strong operational governance capability, including performance management, service remediation, and stakeholder communications at senior levels. · Proven ability to implement and run structured delivery management processes, including Risks, Issues, Actions, and Dependencies (RAID) tracking, escalation, and closure discipline. · Sound understanding of compliance, controls, safety, and audit readiness within property operations environments. · Excellent written and verbal communication skills; able to produce executive-ready packs with clear recommendations and decision asks. · Strong working knowledge of standard productivity tools (PowerPoint, Excel) and operational reporting disciplines. Preferred qualifications · Experience supporting large financial institution clients with higher control expectations and complex stakeholder ecosystems. · Experience with landlord/building management engagement, base building interface management, and operational resilience planning. · Familiarity with capex/opex planning inputs, lifecycle planning, and condition/risk-based prioritisation. · Experience operating in a service provider environment (e.g., integrated FM) with multi-vendor delivery models across countries. Competencies · High ownership and accountability; bias to action with disciplined follow-through. · Structured problem solving; able to prioritise under ambiguity and manage competing demands. · Influence without authority; strong judgement and conflict resolution capability. · High integrity and discretion, particularly in sensitive operational and people contexts. · Detail-oriented with the ability to translate operational detail into executive-level implications. Travel / working conditions · Singapore-based with periodic travel across SEA as required to support governance, site reviews, stakeholder engagement, and incident escalation coverage. Location: On-site –Singapore Job Tags: Legal Compliance If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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