Salesforce Developer - Production Support

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Responsibilities This is a delivery leadership role, with the following responsibilities: Designing and developing custom solutions using Salesforce platform technologies such as Apex, Visualforce, Lightning Aura and Lightning web components. Configuring and customizing Salesforce features, including workflow rules, validation rules, process builder, Flows and custom objects. Complete Data Migration, Security and Maintenance. Developing and implementing integrations between Salesforce and other systems using SOAP/REST services. Participating in requirements gathering and analysis with business stakeholders and translating business needs into technical solutions. Writing clean, efficient, and maintainable code and following best practices for development and deployment. Creating and maintaining technical documentation, such as design documents, testplans, and user guides. Troubleshooting and resolving issues in Salesforce solutions, including identifying and resolving bugs, performance issues, and data quality issues. Collaborating with other developers, business analysts, and project managers to ensure successful delivery of projects. Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions, Review solutions and recommend improvements, ensure success and acceptance criteria are defined for each story, Describe and illustrate designs with appropriate justifications, ensure documentation of the steps for testing, Collaborative project and workstream planning guide the internal team for any technical help (Sales Cloud, Service Cloud, B2B, CPQ, Experience Cloud). Review solutions and recommend improvements. SFDC Technical Lead (5+ Yrs Experience) Responsibilities This is a delivery leadership role, with the following responsibilities: Designing and developing custom solutions using Salesforce platform technologies such as Apex, Visualforce, Lightning Aura and Lightning web components. Configuring and customizing Salesforce features, including workflow rules, validation rules, process builder, Flows and custom objects. Complete Data Migration, Security and Maintenance. Developing and implementing integrations between Salesforce and other systems using SOAP/REST services. Participating in requirements gathering and analysis with business stakeholders and translating business needs into technical solutions. Writing clean, efficient, and maintainable code and following best practices for development and deployment. Creating and maintaining technical documentation, such as design documents, test plans, and user guides. Troubleshooting and resolving issues in Salesforce solutions, including identifying and resolving bugs, performance issues, and data quality issues. Collaborating with other developers, business analysts, and project managers to ensure successful delivery of projects. Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions, Review solutions and recommend improvements, Ensure success and acceptance criteria are defined for each story, Describe and illustrate designs with appropriate justifications, Ensure documentation of the steps for testing, Collaborative project and workstream planning Guide the internal team for any technical help (Sales Cloud, Service Cloud, B2B, CPQ, Experience Cloud). Review solutions and recommend improvements. Required Qualifications and Background • Overall 5+ years of experience in Salesforce and at least 2+ years of leading the team and delivering Salesforce projects Excellent communication skills, written, verbal, and interactive skills Minimum Salesforce certified: SFDC Administrator Sales force Developer 1 & 2 Sales Cloud Consultant Service Cloud Consultant Platform App Builder Knowledge, Skills, and Abilities Required: In depth and hands on experience with SFDC platform A self-starter, experienced in leading projects or delivery work streams Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy Excellent ability to coach, motivate and direct work tasks to a multi-disciplinary team of Salesforce professionals Desirable/bonus: Bachelor’s / Postgraduate degree or professional qualification in Computer Science Salesforce Designer certifications, Salesforce Architecture certifications, Active in the Salesforce community Posting Dates: November 15, 2026 - November 21, 2026 Caterpillar is an Equal Opportunity Employer. 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