Quality Assurance Manager – ​ Digital Customer Experience

Location: Krakow, Lesser Poland, Poland Job ID: R0144422 Date Posted: 2026-09-11 Company Name: HITACHI ENERGY SERVICES SP. Z O.O. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description: The opportunity Coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape, ensuring high-quality delivery of integrated business processes and releases across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal solutions. Partner with cross-functional teams and vendors to drive testing excellence, reduce risk, and enable seamless customer experiences. How you will make an impact: Own and coordinate end-to-end Quality Assurance across the Digital Customer Experience landscape. Develop and maintain integrated test strategies and plans across Salesforce applications, CPQ, PowerShop, Camos Configurator, and Customer Portal. Coordinate functional, integration, regression, and user acceptance testing activities. Ensure adequate test coverage for cross-platform business processes, interfaces, and releases. Manage testing activities delivered by strategic vendors and external partners. Review and challenge test plans, coverage, execution quality, and defect resolution processes. Align business testers, application teams, and delivery partners to ensure testing readiness. Monitor and communicate quality metrics, defect status, test progress, and release readiness. Provide quality assurance input for release readiness assessments and go/no-go decisions. Drive continuous improvement while ensuring compliance with Hitachi Energy QA standards, tools, and best practices. Your background: 10+ years of experience in large global corporation. 7+ years of professional experience in Quality Assurance & Testing across integrated enterprise landscapes​. Good understanding of end-to-end and cross-platform testing as well as use of test automation solutions​. Experience coordinating outsourced testing teams​. Strong defect, stakeholder and vendor-management capabilities. Strong analytical and communication skills. More about us We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together. Our benefit offering is tailored based on your country of employment and generally includes: Competitive salary and incentives Well-being and care Paid and unpaid leave Flexible work options Benefits that support your financial security You will receive more specific information during the recruitment process. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice. Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.