Property Services Coordinator

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. What this opportunity involves: We are looking for a dedicated and customer-focused Property Services Coordinator to join our team, supporting a multi-client portfolio across property and facilities management. In this role, you will be the first point of contact for client calls and requests, responsible for ensuring every issue is resolved quickly, efficiently, and with a strong focus on customer satisfaction. We believe the most effective teams are built when everyone is empowered to thrive, and as a Property Services Coordinator, you will play a vital part in building lasting client relationships while developing your own skills in property management, vendor coordination, and problem solving. This is a fast-paced, relationship-driven role suited to someone who stays calm under pressure, takes ownership of outcomes, and genuinely enjoys helping people. An overview of the role: Answer incoming calls from a multi-client portfolio and ensure requests are addressed promptly and professionally Analyze caller needs and determine the best strategy to respond, ensuring superior customer satisfaction Resolve and coordinate the resolution of customer issues, escalating critical matters when further assistance is required Measure costs against established service provider guidelines and track work orders through to completion Approve invoices, arrange payment, and liaise with the Accounts Payable department on vendor payment queries Build and maintain strong relationships with client personnel over time Capture information accurately in internal systems while continuing to engage with clients on the phone Remain calm and composed during emergencies, such as fire alarms or bomb threats, following established procedures Support the training and onboarding of new Property Services Coordinators through a buddy system Sounds like you? This is what we are looking for: A tertiary qualification in a real estate–related field is preferred; experience in the property industry is an advantage Strong working knowledge of MS Word and Excel, with typing speed of 50 to 60 words per minute Previous experience in property management, including an understanding of landlord and tenant responsibilities and commercial lease agreements Ability to administer service agreements and interpret lease documentation Excellent written and verbal communication skills, with a clear and professional telephone manner A proactive, solution-focused mindset with the ability to distinguish between symptoms and root causes of a problem Strong organizational and multitasking skills, with the ability to work effectively under pressure and tight deadlines A collaborative team player who thrives in a relationship-based work environment and supports others in achieving shared goals Self-motivated, adaptable, and customer-service oriented, with the initiative to work effectively with minimal direction Benefits: Great employee discounts off fitness, wellbeing & other renowned brands 18 weeks paid maternity leave Private Health Insurance Discounts Active Social Club Employee assistant program Novated Lease for EV cars Paid time off for volunteer work Career Opportunities with Australia's #1 Commercial Real Estate firm Premium offices What you can expect from us: You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Interested candidates, please apply following the link below quoting job reference number REQ544950 Location: On-site –Canberra, ACT Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.