Product Support Engineer

Position Summary This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Position Overview Bringing Samsung's go-to-market strategy to life requires seamless coordination across functions — and that coordination is what our team drives. We own the operational cadence that keeps strategy, marketing, retail, finance, and accounts teams aligned and moving in the same direction. From GTM planning cycles and quarterly business reviews to executive governance gates, we ensure the right stakeholders have the right information at the right time — and that risks and dependencies are surfaced early and resolved before they impact execution. We are currently seeking a Senior Manager, GTM Cycle Planning and Governance to lead and manage the operational cadence that drives cross-functional alignment and GTM execution across the organization. This role will own the end-to-end program management framework — including quarterly business reviews, planning cycles, and executive governance gates — and will report directly to the Executive Director of Strategic Product Operations & Governance, working closely with cross-functional teams and account team leadership. Skills and Qualifications Minimum Qualifications: · Bachelor's degree in Business, Operations, or a related field · 8+ years of experience in program management, business operations, or GTM planning · Proven track record of managing complex, cross-functional initiatives including quarterly business review processes in a fast-paced environment · Strong proficiency in project management tools (e.g., Microsoft Project, Smartsheet, Asana) · Advanced skills in Microsoft Office Suite including PowerPoint and Excel · Exceptional organizational skills with the ability to manage multiple workstreams simultaneously · Strong communication and facilitation skills with experience presenting to and preparing materials for senior leadership Requires a blend of analytical skills, strategic thinking, relationship building, project management, and organizational influence across a matrixed environment Preferred Qualifications: · Experience in consumer electronics, telecom, or retail industries · PMP or equivalent project management certification · Familiarity with GTM planning processes including channel strategy, retail execution, and carrier/account management · Experience working in a matrixed organization with cross-functional stakeholders · Demonstrated ability to connect quarterly performance insights to strategic planning cycles #LI-CS1 Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/ Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here . At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.