Product Scope Lead

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Role Overview We are seeking an experienced, client-facing Product Scope Lead to support Broadridge’s post-trade technology business across Australia and APAC. This senior hands-on role requires deep expertise in post-trade operations, back-office technology and ASX CHESS workflows. The successful candidate will act as the link between clients, Product, Engineering, Support, Service Management and Account Management – translating business needs into practical technical solutions. Responsibilities Own the product from a technical and operational perspective, with strong knowledge of Australian post-trade market practices and CHESS workflows. Lead solution design for client requirements, BAU changes, product enhancements and market-driven initiatives acting as a conduit to convey requirements to engineering teams Act as a senior escalation point for complex production incidents, working with clients and internal teams to identify quick, pragmatic workarounds and sustainable resolutions. Support client service reviews, release planning, root-cause analysis, risk management and continuous service improvement. Provide subject-matter expertise for new client implementations, upgrades and migrations across Australia, Hong Kong, Japan and the wider APAC region. Partner with Sales and Account Management on pre-sales opportunities, including client workshops, solution proposals, scope definition, estimates and implementation planning. Communicate complex post-trade and technical concepts clearly to business, operations, technology and senior stakeholder audiences. Work effectively across geographically distributed teams, time zones and client organizations. You Profile 7–10 years’ experience working for a broker/dealer, financial-markets technology vendor, or in a comparable capital-markets technology environment. Strong experience in capital markets, post-trade operations, clearing, settlement, custody or back-office systems. Strong understanding of Australian equities operations and ASX CHESS workflows. Proven experience implementing, supporting or integrating post-trade or back-office technology platforms. Strong technical capability, including an understanding of system architecture, interfaces, data flows and solution design. Ability to read and understand code and technical logs in order to troubleshoot issues effectively, investigate root causes and develop a detailed understanding of the platform. Experience managing client escalations, production incidents, BAU change and operational risks. Experience supporting pre-sales, client solution workshops or implementation scoping. Excellent written and verbal communication skills, with the ability to adapt between business and technical audiences. Strong judgement, problem-solving ability and a calm, practical approach in high-pressure situations. This role is suited to a post-trade specialist who combines technical depth, client credibility and commercial awareness, and who can help drive successful client outcomes and business growth in Australia and the wider APAC region. #LI-KA2 #LI-Hybrid We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.