Product Ops Analyst

Primary function: Responsible for leading team for business process analysis, product validations and business monitoring. In addition, role requires to work with product/business owners to enhance existing product capabilities and process improvements and drive improvements Principal duties & responsibilities: · Gather, review and analyse data to provide answers to questions that will drive decision around improving Transportation Decisions. · Partner with Product, Data Engineering, Product Engineering team to drive meaningful decisions · Perform data analysis and research to identify new opportunities to improve overall metrics. · Analyse underlying trends to identify potential product issues and improvements to the existing product features. · Test and Monitor new features on production to ensure new features are working as expected. · Collaborate with product Managers to drive defect management with engineering team to ensure production environment runs without any critical defects · Support key item/brand launches from fulfilment by participating in preparation activities and ensuring systems don’t have any critical defects. · Support peak volumes by executing key tasks defined specific for peak season. Job requirements: · Graduate in any discipline with 3 to 4 years’ experience. · End to end understanding Transportation and Supply chain processes. · Data analysis and reporting skills. · Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required. · Power BI & Google Cloud Platform will be an added advantage. · Good organisational, prioritising and problem solving skills and ability to multi-task. · Excellent communication skills. Desired requirements: · SQL skills · Data analytics · People management experience. · Reporting and Dashboarding in looker / Power BI