Performance Analyst

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This role sits at the intersection of data intelligence and performance excellence, where you'll serve as the analytical backbone for our client project portfolios. You'll combine technical expertise with strategic thinking to extract meaningful insights from complex project data, build custom reporting solutions that drive visibility, and partner closely with project management teams to elevate KPI performance across diverse portfolios. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role is central to that mission. As our performance intelligence expert, you'll work seamlessly across both JLL internal systems and client project management platforms to ensure real-time visibility into portfolio health, identify emerging trends before they become issues, and drive accountability through data-driven storytelling. Success here requires more than just technical skills; you'll need a proactive mindset, exceptional attention to detail, and the ability to translate raw data into actionable insights that tangibly improve project outcomes. We believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll empower project teams with the intelligence they need to deliver excellence. You'll challenge the status quo constructively, ask the hard questions that uncover root causes, and build trusted relationships through reliable data delivery that stakeholders depend on to make critical decisions. What your day-to-day will look like: Analyze project portfolio data across multiple client accounts and project types, extracting and transforming information from various sources including project management systems, financial platforms, and operational databases to uncover performance trends, patterns, and anomalies requiring attention Design and build custom reports, dashboards, and data visualizations tailored to client and internal stakeholder needs, creating dynamic reporting solutions that provide real-time visibility into portfolio performance while ensuring complex data is communicated in accessible, actionable formats Own the tracking and monitoring of key performance indicators (KPIs) across assigned portfolios, establishing baseline metrics, tracking progress against targets, and developing scorecards that enable proactive intervention when performance deviates from expectations Serve as power user and subject matter expert for client project management systems of record, maintaining proficiency across multiple platforms simultaneously while ensuring data integrity through regular audits, validation checks, and quality control processes Partner proactively with JLL project management teams to understand performance drivers and challenges, asking insightful questions that uncover root causes of KPI variances and facilitating data-driven performance review discussions that drive accountability Conduct variance analysis and root cause analysis on performance gaps, identifying why deviations occur and providing project managers with actionable intelligence to improve project delivery and outcomes Identify opportunities to improve data collection, reporting processes, and performance tracking methodologies, recommending system enhancements and workflow improvements that increase efficiency and data quality across portfolios Monitor real-time project data health and flag data quality issues impacting reporting accuracy, working collaboratively with project teams to resolve discrepancies, missing information, and system errors while training teams on proper data entry practices Required qualifications: Bachelor's degree in Data Analytics, Information Systems, Business Analytics, Engineering, Finance, or related technical field 1-3 years of experience in data analysis, business intelligence, reporting, or related analytical role; experience in project management, construction, or real estate industries preferred Fluency in English required; Spanish or Portuguese proficiency preferred to support our diverse, global client base Advanced Excel proficiency including complex formulas, pivot tables, data modeling, macros, and Power Query to manipulate and analyze large datasets effectively Experience with data visualization tools such as Power BI, Tableau, or similar business intelligence platforms to create compelling visual narratives from complex data Strong analytical and critical thinking skills with meticulous attention to detail and proven ability to work with large, complex datasets from multiple sources Excellent problem-solving abilities and root cause analysis skills, with capacity to identify patterns and translate findings into actionable recommendations Self-motivated with ability to work independently, manage multiple priorities simultaneously, and maintain strong organizational skills in a fast-paced environment Preferred qualifications: Experience with JLL internal systems such as IngeniousBuild, AdaptiveWork, or other enterprise project management platforms Previous exposure to construction or project management processes and terminology, enabling faster interpretation of project data and more meaningful stakeholder engagement Background in finance, accounting, or budget management as it relates to project controls and financial performance tracking Experience supporting multiple portfolios simultaneously across different client accounts, industries, or project types Understanding of data governance frameworks, data quality standards, and compliance requirements that ensure integrity and reliability of reporting outputs Location: On-site –Belen, CRI If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com . Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.