Order Management Specialist II

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role The Order Management role independently manages complex, high-impact orders across the Quote-to-Cash (Q2C) lifecycle. This role is a trusted resource for resolving escalations, ensuring order quality and compliance, and driving continuous process improvement. The individual operates with minimal supervision, partners cross-functionally, and contributes to improving accuracy, efficiency, and scalability of order operations. Core Responsibilities Own and manage complex customer orders end-to-end, ensuring timely and accurate processing Interpret contracts, purchase orders (POs), and deal structures to ensure alignment with policies and systems Resolve order-related issues and escalations with a focus on root cause analysis and prevention Collaborate with cross-functional teams (Sales, Finance, Legal, RevOps, Fulfillment) to validate requirements and optimize workflows Ensure adherence to company policies, compliance standards, and audit requirements Identify process gaps and inefficiencies; recommend and implement improvements Support creation and maintenance of process documentation, SOPs, and training materials Provide guidance and informal mentorship to peers; contribute to team capability building Core Capabilities Advanced proficiency in order management systems (e.g., Salesforce, ERP platforms) Strong attention to detail with ability to review and ensure order accuracy and completeness Skilled in analyzing and resolving complex issues with clear, data-driven recommendations Effective communicator with ability to manage stakeholders across multiple functions and levels Demonstrated ability to identify improvement opportunities and drive operational efficiencies Capability to lead small initiatives or projects independently Strong understanding of compliance, audit requirements, and internal controls Ability to prioritize workload and manage multiple competing priorities effectively Experience & Qualifications 4+ years of experience in Order Management, Sales Operations, or related Q2C functions Strong experience working with CRM and ERP systems, including reporting and data analysis Proven track record of managing complex transactions and resolving escalations Experience working in cross-functional, fast-paced environments Bachelor’s degree or equivalent experience preferred #LI-AN2 Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 32.60 - 47.81 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 25.67 - 37.65 USD All other cities and states excluding those listed above: Base Pay Range: 24.71 - 36.23 USD