Order Management Specialist

Location: Raleigh, North Carolina, United States Job ID: R0147180 Date Posted: 2026-10-05 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Project/Program Management Job Schedule: Full time Remote: No Job Description: The Opportunity Are you passionate about delivering exceptional customer experiences while keeping complex processes running smoothly? Join Hitachi Energy as an Order Management Specialist and play a key role in ensuring customer orders move efficiently from purchase to delivery. In this dynamic position, you'll collaborate with project management, manufacturing partners, logistics teams, and internal stakeholders to support successful order execution and customer satisfaction. This is an exciting opportunity for a detail-oriented professional who enjoys problem-solving, building relationships, and driving operational excellence in a fast-paced environment. You'll gain exposure to cross-functional teams, contribute to impactful projects, and help deliver innovative energy solutions that power a more sustainable future. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. How You'll Make an Impact Process customer orders in SAP with a high degree of accuracy and efficiency. Coordinate with feeder factories to manage order flow, production updates, and delivery timelines. Partner with project management teams to support order-related activities and milestones. Serve as a key point of contact between customers and internal stakeholders. Monitor order status and proactively resolve discrepancies or fulfillment issues. Maintain accurate order documentation and records within SAP and related systems. Collaborate with logistics and supply chain teams to help ensure on-time deliveries. Prepare and communicate reports on order progress, lead times, and key performance metrics. Your Background Bachelor’s degree in Business, Supply Chain Management, Operations, or a related field preferred. Minimum 2 years of experience in order management, customer operations, logistics, or a related function. Experience using SAP or other ERP systems. Strong organizational skills with exceptional attention to detail. Effective communication and relationship-building skills across multiple teams. Proficiency with Microsoft Office applications, especially Excel, Word, and PowerPoint. More About Us At Hitachi Energy, you'll contribute to innovative technologies that advance a sustainable energy future. We foster a collaborative, inclusive environment where diverse perspectives drive better solutions and stronger results. Enjoy opportunities for professional growth through continuous learning, career development programs, and global collaboration. What We Offer Comprehensive Health Coverage – Medical, dental, vision, and prescription plans Retirement Savings – 401(k) with company match and additional contributions Paid Time Off – Flexible PTO and paid holidays Professional Growth – Tuition reimbursement and continuous learning programs Family Support – Parental leave, adoption assistance, and fertility benefits Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles, particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions, additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities. Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.