Manager, Transaction Services

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Transaction Services Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Global Business Service Center (GBSC) is looking for a Manager for their Transaction Services team to deliver end-to-end support across the Procure-to-Pay lifecycle and oversee corporate card administration programs, including Travel & Entertainment (T&E), Purchasing Cards (P-Cards), and B2B payment solutions. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, and a natural problem solver. Role In this position, you will: • Administer and support Mastercard's corporate card programs, including Travel & Entertainment (T&E), Purchasing Card (P-Card), and B2B payment solutions, ensuring compliance with company policies and driving an optimal cardholder experience. • Partner with cardholders, managers, banks, and internal stakeholders to resolve card program inquiries, support audits, manage exceptions, and identify opportunities to increase card adoption and program effectiveness. • Ensure new suppliers are onboarded efficiently and timely with proper due diligence and risk assessments completed. • Monitor PO spend and proactively submit requests to add funds to POs as needed. • Provide advice on payment options, ensuring policy is followed for supplier engagements and charitable organizations (501(c)(3)). • Resolve and escalate issues in a timely fashion, providing updates to the customer. • Provide insights on activity and recommendations on process improvements that will reduce friction and improve timeliness. • Plan and organize work so that Service Level Agreement objectives are met or exceeded. All About You The ideal candidate for this position should: • Possess a deep understanding of the Procure-to-Pay lifecycle and supplier management processes. • Have experience administering corporate card programs, including Travel & Entertainment (T&E), Purchasing Cards (P-Cards), and B2B payment solutions, with a strong understanding of card controls, policy compliance, expense management, and payment optimization strategies. • Have excellent customer service skills, understand the customer journey, and advocate for process improvements that benefit both customers and operational teams. • Work effectively across functions to drive resolution, maintain customer satisfaction, and identify opportunities for continuous improvement. You turn problems into opportunities. • Be skilled at explaining technical and process-related issues succinctly and clearly. • Have experience with ERP and expense management platforms such as Coupa, Oracle (R12/Fusion), Concur, or similar systems (preferred). • Demonstrate strong analytical and problem-solving skills with the ability to identify trends, manage risk, and provide actionable recommendations to stakeholders. • Be highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.