Manager, Services Consulting Management

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Workday is expanding its Professional Services Consulting team in India across a broad range of experience levels and skills. Our consultants deliver high-quality services to customers in close partnership with regional consulting teams, helping them successfully implement Workday’s best-in-class cloud solutions. We are committed to innovation and continuously improving the quality, efficiency, and impact of our delivery. Our team brings together diverse experiences and backgrounds across multiple locations, connected by a collaborative, supportive, and inclusive culture. We are equally passionate about customer success and creating an Employees First experience for our workmates. About the Role As a Manager, Services Consulting Management, you will lead and develop a high-performing team of consultants delivering Workday solutions to customers. You will be accountable for building consulting capability, ensuring consistent delivery quality, supporting customer satisfaction, and advancing a global delivery model. You will partner closely with Resource Management, regional consulting teams, Engagement Managers, and project leaders to align staffing, skills, and delivery capacity with customer needs. You will also contribute directly to customer engagements, maintain deep expertise in Workday products and implementation methodology, and help shape the strategic direction of the Global Services and Professional Services organization. Responsibilities: Lead, coach, develop, and retain a diverse, high-performing team of consultants supporting Workday applications. Foster a collaborative, challenging, innovative, and inclusive team environment. Own and continuously improve consulting onboarding, performance management, talent development, and career-growth processes. Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements effectively and build required capability across the consulting organization. Drive high levels of customer satisfaction, customer happiness, references, utilization, and delivery performance against quarterly objectives. Ensure consultants follow Workday’s implementation methodology, delivery activities, processes, and procedures. Support the development and implementation of technology solutions using Workday products, outsourced solutions, and proprietary tools and techniques. Help assess customer needs, shape solution proposals, and oversee the implementation of end-to-end project solutions. Operate proactively within a global delivery model, collaborating across regions, teams, and time zones. Maintain and strengthen subject-matter expertise in Workday products, methodology, and customer requirements through active engagement with customer projects and delivery teams. Contribute to the strategic direction of the Global Services and Professional Services organization by leading and participating in internal initiatives. Model strong stakeholder management and collaborate effectively with customers, technical teams, developers, and operational partners. About You About You Basic Qualifications 14+ years of overall experience implementing cloud-based enterprise systems. 10+ years of consulting experience and people-management experience and/or experience leading implementation teams. Experience working with Workday, SAP, Oracle, PeopleSoft, or comparable cloud-based enterprise applications. Other Qualifications Bachelor’s degree in Engineering, Finance, Information Technology, or a related field. Master’s degree in Business, Information Systems, Information Technology, or a related discipline. Demonstrated experience leading teams in a global delivery or distributed-services environment. Strong consulting, organizational, and project-management skills. Ability to manage multiple projects, initiatives, and priorities across time zones. Strong networking, mentoring, coaching, and problem-solving capabilities. Proven ability to thrive in a fast-paced, high-growth, high-energy environment. Excellent written, verbal, interpersonal, and stakeholder-management skills. Ability to collaborate effectively with customers, consultants, developers, technical operations, and cross-functional partners. Success Measures Success in this role will be reflected through: High customer satisfaction and strong customer-reference outcomes. Achievement of utilization, staffing, delivery quality, and customer-happiness objectives. Growth, retention, engagement, and career progression of consulting team members. Consistent adherence to Workday implementation methodology and delivery standards. Improved consulting capability, scalability, and operational efficiency within the global delivery model. Meaningful contribution to strategic Professional Services initiatives. Workday is proud to be an equal opportunity workplace. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at accommodations@workday.com. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law. Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law. If you require a reasonable accommodation, you may email accommodations@workday.com , as far in advance as possible. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.