Manager, Repair Ops

Date Posted: 2026-11-11 Country: United States of America Location: OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a Manager, Repair Operations to lead repair operations across the Bay Area . In this role, you will oversee a team of approximately 6–10 field mechanics , helping ensure repair work is delivered safely, efficiently, and with a strong focus on quality and customer satisfaction. This is a hands-on leadership opportunity for someone with strong technical aptitude, people leadership, organization, and problem-solving skills . You will work across both office and field environments while partnering with the sales team to support repair growth and deliver an exceptional customer experience. On a typical day you will: Lead and support a team of approximately 6–10 field mechanics across Bay Area repair operations. Promote a strong culture of safety, quality, accountability, and customer service . Plan, organize, and coordinate field repair activities to effectively support customer needs and operational priorities. Provide leadership, coaching, and technical support to field employees. Help resolve customer challenges while maintaining strong relationships with internal and external partners. Coordinate manpower, materials, schedules, and repair priorities to support efficient field execution. Monitor repair activity and contribute to reducing the existing repair backlog. Partner with sales and other business teams to support continued growth. Communicate effectively across field, office, customer, and leadership teams. Identify opportunities to improve operational efficiency, communication, and overall service delivery. What you will need to be successful Elevator service, repair, or modernization experience is preferred , but we are also interested in candidates with strong transferable technical and leadership experience. Strong technical aptitude with a practical understanding of mechanical or electrical systems . Previous leadership experience with the ability to coach, organize, and support a team of field employees. Strong written and verbal communication skills. Excellent organization, time management, and follow-through. Ability to work through customer challenges and collaborate effectively across teams. Strong customer focus with a desire to deliver high-quality service. Comfortable working with Microsoft Office and other business applications. Ability to work in both office and field environments and travel throughout the Bay Area territory. Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. Benefits: Otis currently provides our colleagues with the following benefits: 401(k) plan that includes generous company match and a separate automatic retirement contribution Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment Three weeks paid vacation and paid company holidays Paid sick leave - Employee assistance and wellness incentive programs Life insurance and disability coverage Voluntary benefits, such as legal, pet, home, and auto insurance Birth/adoption and parental leave benefits Adoption assistance Tuition reimbursement program Peer recognition and service anniversary awards, as well as spot performance bonus opportunities Salary Transparency: The salary range for this role is $120,000 to $150,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here . Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms